Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Good day, I am needing assistance with the claim number referenced above. The agent in charge of the claim is on vacation. I was told there would be a follow up but when in today I find out the agent is on vacation. I have been given the complete run around and need advancement on the claim. I called the second time today today and was placed on hold for over 20minutes and than was sent to a voicemail, in which I did not receive a return call. This is poor customer service, and an unacceptable way to treat individuals involved in an accident which was no fault of their own. I need a response and follow up I sent this email and received an email response that undeliverable, mailbox is full!! How does a company operate like that!!!

I called in to cancel because I was paying double for my low mileage. The rep convinced me to fill out an annual mile form to get my rate reduced instead. She told me I needed to fax this form back that was emailed to me by INFINITY. I work at a gym. We do not communicate via fax so this was a major inconvenience especially when I had to drive out of my way to get the doc faxed at a much later time. When I called to see if the doc was received, the rep asked me if I had emailed the doc. ARE YOU KIDDING ME? I found out I could have easily emailed the doc back or uploaded it to their app. Mind you, NEITHER options were given to me to begin with. So I paid yet another month DOUBLE what I should be all because they wanted to get more money out of me and take advantage of me. It could be a representative error but what person suggests FAX over email or app uploading in 2018? Ridiculous. I’m a single female with no driving violations and I own my own home. They just took advantage of me trusting in their business and I cannot express how disappointing that is. This all could have been avoided had they had better business practices

Here is a great insurance company. I had an accident 2 months ago. This companies adjustment department mainly April and her manager Andrew refuse to call me back. They haven't paid out my claim the amount they they told me that infinity would cover is 162. The lowest quote for the parts I have received is 842. That is before any the work has been performed. I thought when you had an accident that is not your fault your insurance company would be happy to help you. The other parties auto insurance is more than happy to help me and are issuing me a check for a larger amount and without any hassle. I would pay significantly higher to get a different insurance company if I were you.

I have been in a accident 3 months ago. Infinity insurance took 2 months to identify the fault. After that my car is in the shop since almost a month. Car is just sitting there and not being worked on since last 20 days. I am calling my adjuster mostly every other day. He never returns the call. I have tried supervisor who never returns the call either. Car shop is also trying to contact the insurance company they even not getting any response. I am driving rental car from last 3 months and dont even know when I will get my car back. Never trust this company for your car insurance needs. If you have to deal with them in any case, better hire a legal expert. they will not respond to any individuals.

Worst experience I have ever received in my life if I had a choice I would give this sorry excuse of auto insurance no stars that’s just fine with me I got my policy with a 500 dollar deductible and renters insurance and roadside assistance someone hit my car while I was at a stop sign and now my car is not driveable so I call them to start a claim at first it was all good they sent me out a check and so I’m thinking so once I get the check it’s 400 dollar when the price for repairs a 2,150 that’s when I called them back and that’s when they said I got a 1000 dollar deductible and no renters insurance I only have roadside service and I let them know that was not the policy I signed up for they told me they’ll look into it that was a month and 5 days ago a adjuster never came to look at my car so how did y’all come up with that price? my car is still not fixed the other insurance company be trying to contact them for the past week and a half to no response claims department is rude and unprofessional and just don’t care I even tried tired to contact the manager I even left 3 different VMS with my # and still no response I even asked for corporate number and Diana told me she can’t provide me with that information that’s when I got in contact with the BBBs I’m not the one that always complain about nothing but my god I just want my car and get in contact with the other insurance company so my car can get repaired and make a decision already I’m I will be taking my business elsewhere Porsche was my adjuster btw

It's been 3 weeks since my car accident. I have had to be the one on top of the entire situation, from calling the shop to my "team" of adjustors. I have been pretty much working for Infinity for free since my accident happened. I still have no car to get to work, the adjustors, claims department and supervisors have been extremely rude over the phone and incompetent. They tell you that they will call you back and they literally NEVER do. It would take 4k to fix my car and they deemed it a total loss even though the shop and various mechanics say it isn't. I am terrified to find out how much they will try to lowball me for the total cost of my car now. There was absolutely no point in having insurance given the outcome they have provided to me. An adjustor named Angela has yelled, talked over me and been over the top rude towards me over the phone, making me feel that I am not taken care of at all. At this point they are trying to wash their hands off the whole thing and leaving me with no car and means to make money since they dont even cover a rental. STAY AWAY FROM INFINITY, I'm definitely switching companies. Wondering how many lawsuits they've got against them now.

The worst insurance company ever!! My boyfriend had an accident on 11/01/2018 car was total lost, as of today the haven't paid the car because they said claim is under investigation. The special investigator Andres Vasquez and the adjuster Oleg Ignatenko sent us a letter saying that the claim in under investigation because of fraud, that is a very big accusation. Also as a matter fact of the accident, my boyfriend looked for doctor's treatment. The special investigator Andres Vasquez cited him(my boyfriend) for a record statement and after he(The special investigator) finalized the recording, he(The special investigator) stared to blackmail my boyfriend telling him that if he suspend the doctor's treatment he(The special investigator) will paid the car faster so we do not have to make the next payment to the bank. But that was not the only thing he(The special investigator) did, I called him a few times and he said that if he (my boyfriend) had go to the hospital or to another doctor's office things will be different, but they do not give us a list of the places we can go, and as far as I know we decide where to go not them. We are entitle to the medical coverage wherever we would like to go and also that they have to pay for the total lost car. I have been making their monthly payments and they never have had a problem debiting that money from my bank account, and now that I claiming my rights they accused me and blackmail me. This is not a trusted insurance company!!!!!!!

I have been with infinity for too long to be treated in such a unprofessional manner. I recently was in a unique type of accident were theres wasnt an actual collision. This was the first time I experienced this . I called , made my initial claim, and felt somewhat better after talking to the rep. Approximately 2 wks later I received a call by an agent by the name of An Nguyen from the Norwalk ca location. He didnt explain much other than the police report states I'm at fault , oh and that I might want to file a sr1 by the way. I felt as if I was being attacked by my own insurance co. I actually had to ask him to repeat who he was due to the aggression, and lack of customer service. Brad & An obviously dont like their jobs , and are detrimental to the success of the co.I thought the police station was calling me. Of course, naturally moving forward I don't feel comfortable proceeding with this agent. I call infinity and they give my the info to his supervisor Brad Olsen. I explain my concerns and asked for another agent. However he explained he cant switch agents mid claim. I then agreed to finish the matter up mr Nguyen, but going forward I don't want him handling my claims... Brad then told me he wasnt going to do so ... so to infinity! Maybe you need to retrain your agents & explain to them the importance in having trust in a company you pay for . I'd be stupid to continue to pay for mistreatment. So I've canceled! And will make sure to spread the word to friends and fam. Unbelievable!