Infinity Insurance Agency, Inc.Reviews of infinityauto.com

By far the WORST insurance ever! If your scared that an insurance won't pay you out? Well this would be the type of company to avoid then. I had an claim back in July and conveniently my check got lost for a month and it took another week to cancel and process a new check. Now when it comes to my vehicle THEY DO NOT WANT TO PAY OUT $2K+ worth of damages. The rack and pinion was damaged during a hit and run while my vehicle was parked outside a friends house. The adjuster determine the rack and pinion IS THE PROBLEM of why my vehicle won't steer but it was not caused from the collision . Mind you photos show the front was damaged , the other car even moved my truck off the side walk hitting a fence but since there no visible damage rk the part they will not pay out because "it could of gave out before the collision". About 2 hours before the collision the truck got me to point A to point B police report has my friends address where it was parked and this insurance DOES NOT WANT TO PAY OUT !! I 100% recommend on passing on this insurance. Pay the extra money on another insurance this company isn't worth it. Worst customer service ever as well . When reaching out to adjusters it ALWAYS goes to voice-mail it will take days for someone to reach out . The "agents" they have available don't even have authority to do anything on your claim. Just a bad bad bad company!!

Let me just say trash ass company as they took my car to a Auto Auction called IAA my car had minor rear damages and now it's damaged all the way around dont allow them to take ur car as I did not know my car was gonna come back with way more damages I live in Austin Tx Infinity also know as Kemper !! Customer service sucks ass possibley running a scam tried to total out my car

Please‼️ do not use this company they are scammers and should be barred from practicing in the insurance. I have two horror stories with this company. The first is after having my car damaged the claims adjuster paid the body shop only the first portion of the check amount. The body shop tried for several months to get the adjuster to come back out but he never did. he would set up a day and time then never show up. End result he never came so I had to pay out of my own pocket to fix the damages. 10 years later I regretfully tried them again due to my insurance agent getting such a great rate and I reluctantly took it. This time I at the end of the policy decided to go with a different company. I paid for a new policy with a new company before my policy renewed with infinit. infinity then turned around and charged my credit car over 12 times in 3 days amounting in over $4,500. they charged the card until it was maxed out. Upon calling them they stated they didn’t see the charges. I called my bank and called infnifty on a 3 way call after speaking with a supervisor they finally discovered that they had billed me multiple times to the effetc of 3 times per day for 4 days from Friday until Monday and as I was on the phone with the supervisor. This caused bills and other things to get charged backed due to the amount pulled from the credit card and causing other accounts not to be able to use that account. After getting reimbursed all the charges they pulled from my credit card over a week later I thought wow! glad that’s over never again. Well a month later I get a bill from them of $312.00 saying they didn’t receive payment one of the months. how? I’m pretty sure you would have taken that out of the over $4,500. you over billed me on a $116. dollar a month policy. Then a couple of days later after sending in proof I was insured by a new company before the new policy started I get a letter from a collections agency saying I owe $312.00 😱 ❌🚷 They don’t care about their customers and will steel from you but want you to not hold them accountable.

This insurance company is hard to get a hold of and seems to be part of the major insurance fraud schemes where they fake accidents for business profits. Getting a hold of Shane Ramsey or any insurance claims adjuster is like playing phone tag, which is definitely suspicious already.

Estoy en lo mismo es una porqueria de aseguradora de carros las personas que trabajan no tienen modo de atención de realizar bien su trabajo. El servicio de grua que tienen pésimo, bueno nunca me ayudaron tube que contratar otro servicio, me declararon culpable por aver golpeado un barrote que otro carro golpeo y no pude esquivarlo

Es la peor aseguradora que he conocido, super atentos en mi caso donde el asegurado de ellos mando mi moto a perdida total y estoy vivo de suerte porque la persona se atravesó imprudentemente y tienen el descaro de darle la razón al asegurado sin responder por absolutamente nada, esto es realmente injusto por todas las lecciones que me dejo la persona, no descansare hasta hablar mal o la REALIDAD de esta mediocre aseguradora!!! INFINITY AUTO INSURANCE. La peor de todas!!!!! que pena que se dediquen a un negocio que ni saben ejecutar con profesionalismo! acuso a drayarn beacham que fue el ajustador y se la vivio echandome la culpa teniendo todos los detalles en frente! me siento abusado.

This is the absolute worse company to ever trust with anything. They lied to me about payments due..they took money i wasn't aware of but because i needed coverage for both of my leased vehicles I felt trapped. What do i mean by they took my money? Well i was sick with Covid and my insurance lapsed, I called once i was better only one payment behind but my insurance was canceled remember 3 years of no problems with payments, I called in to get the reinstatement cost paid that was almost $700 then i was told I had 30 days to pay another $220 that was taken before the day set and when i called in to inquire about that I was then told I needed to pay another $387 on that following next day and and another $387 the following next week telling me mumbo jumbo which I couldn't for the LIFE OF ME UNDERSTAND why did I just pay all that money??? and when i asked for a refund of the $700 and the other $220 because I just paid it of course it was sorry but we can't and XYZ!!!! I left before the $387 was due but was still told I owe $187 ugh I finally decided to leave after 3 years of not knowing better options are out here and no thanks to FREEWAY INSURANCE the broker they use to sign people up.

You know, if I could leave a less than 1 star rating, I WOULD! So after the review I wrote on May 6th 2022 where I explained how unprofessional INFINITY AUTO Insurance was and still is!! So,they replied to my review asking for the claim number and pretending to actually care about our situation. They actually told me to reach out if I still needed assistance to reach out via email. Well I DID reach out!! I poured my heart really thinking that someone was going to listen and help us?!?!? Absolutely NOT! Honestly, we still haven't received our Vehicle, it was a fender bender!! It's going on the NINTH week!! Yes 9th week. As a result I have lost my job and my wife is close to losing hers. We've exhausted our $ 600 allotment for a rental like the first 2 weeks!!! The deposit itself is 3 to 500 dollars. So that's 7 weeks we've been out in the water having to pray that the rental place puts the deposit back on so you can even think about renting again! Now our option this week is, Do I pay the car note or rent???!? Again this was a minor fender bender! We both drove our vehicles over to the parking lot to exchange info. Minor. 9 weeks. Took them 6weeks to cut the second check. Six weeks to approve a 3 thousand and change repair check, after we've invested 6yrs.+ Paying our bill monthly , Faithfully.. but I thought that's why you get insured they're supposed to have your back in a time of need!! Well I know this Company DID NOT have our back.