Infinity Insurance Agency, Inc.Reviews of infinityauto.com

It takes days and days to make a call to Infinity. What happened? Why do I have to spend too much time to wait for your response. This may one of reason why many people could choice many different other insurances in order to solve their problems faster and better service.

I had this Ins company for many years , no accidents , no tickets,.no complaints, So instead of going down I was received an increase every year. From $200 monthly payment, they incresed up $270. So after I received the last increase I called them to cancel my policy then I got charged for cancellation fee too.. Im happy cuz Now im paying $92.

I've been calling Infinity for days and it's a nightmare! It takes forever to get somebody to talk to in their 1877-821-7335. Really you have such heavy calls everyday? They need to improve their customer service hot lines. I tried chatting with a representative through their website and they gave me other phone numbers which were not of any help at all. Talked to a my adjuster and pointed me back to this number. Could somebody from Infinity please reply and tell me who to get the statement or letter about the accident I had last 11/26/18. Please I need a written statement from you that it's me who was driving during that accident and not my husband.

My 1st experience with Infinity Auto Insurance has been unbelievable. On 12-3-2018 while sitting in a red light awaiting for the light to change, I get hit by a Infinity customer. I contact the police for a report, which was completed with no problem, as it was no at fault of mine. I contact Infinity with my claim number to start the process. About a day or 2 later I get a return call from the adjuster who then informs me someone will be contacting me to come out and evaluated the damage. A day later i get a call from a person who will be reviewing the damage. He tells me to send him pictures of the damage so I do. A couple of days later the adjuster contacts me to inform me a check is in the mail for the damage. I proceeded to explain how can you be sending me a check if I haven't take my car to a body shop for an estimate on the cost. He tells me don't worry once you take the car to the shop if anything is more they will contact us with that information. By this time the holidays are here and I was going out of town so explained to the adjuster I will be out of town and will take my car in the shop after the holidays. We agreed because he was also going to be out of town. On January 18, 2019 I take the car to my shop and pick up the car rental on Saturday. I explained to the body shop I don't want bonding on my car as it was hit in the center of the door and would like the door sheet replaced. The body shop requested the estimate from the insurance which was not provided and I had no clue of. We then proceed in reaching out to the adjuster to forward the estimate. Once that was complete I go back and forth with them regarding the repairs because they wanted off course to use after market pieces on my car and bonding. I got a manager involved who did additional research. Once that was agreed on the shop proceed with the work. My car was finally finished and I pick it up. The same day I pick up my car I return the rental. Now the rental company tells me I am approved for an amount of days that doesn't cover the entire rental. I then proceed to contact Infinity for that extension and I am told that they will not be able to approve the entire rental because the body shop should have completed the work in a certain amount of days. It's almost funny how I would have to paid for something I didn't do. I was setting in a red little and was hit and now they believe I have to pay for it. It's really sad that I will have to escalate this claim to the highest level possible. The amount owed is very little however it's the principle I am the victim who has been inconvenience and now Infinity wants me to pay. I will not give up until this matter is take care of correctly. I am a community member who provides a lot for our community and will not allow to be taken advantage off.

Jan 24 my ford was involved in a wreck by someone I didn't authorize . The agent has not giving me an update and its now 02/19 almost a month . Recently my other car was involved in a wreck and no one has contact me . The agent stated that I have another claim open and that's effecting my claim . Which doesn't make since to me . I pay 380 a month for insurance never been involved in a wreck until now . After this I will be canceling my policy's and going to a insurance company that can be more professional and call back to give updates . I DONT ADVISE NO ONE TO GO THROUGH INFINTY INSURANCE . THEY WILL NEVER HAVE YOUR BACK .

The worst insurance company ever! What company charges $20 to cancel their policy ?! And $5 to update your information online!?! How are you still in business?! I’m going to make sure to make this loud and clear for every consumer out there that’s looking into your company. I would never want anyone to go through this type of nonsense

When an accident happens, Infinity tries to intimidate and bully you out of your claim. If that doesn't work, they start lying.

My car was hit by a new driver with no drivers license, on 11/24/2018, insured with Infinity Insurance Company PO Box 830807 Birmingham, AL 35283-0807 Policy NO. 104631717611001 effective date: 11/19/2018 The policy had no liability coverage. Infinity paid nothing. My insurer, AllState, considers the driver uninsured. I wonder why this company is legal to operate and sell worthless policies.