Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Worst insurance EVER. They do not care about their customer at all. I can never get ahold of anyone in claims was on hold an hour and never talked to anyone still! Have called multiple times and always on hold. Attorney Fredrick Washington has been ignoring me for a month! He does not answer nor return my calls. Got his supervisors number Jeremy thinking he could help and he does the same thing! They want to call themselves attorneys and this insurance is pathetic going to drop them.

Tuve que irme de esta compañía porque son unos incompetentes ,el personal de atención al cliente son todos unos inespertos llame para chekear si agregaban un conductor a la póliza y me lo pusieron por defecto !! Esa fue la respuesta de un supervisor luego cuando les reclamé me dijeron que ellos tenían la potestad de hacerlo y que si yo había preguntado era porque vivía con la persona .Nunca hubo una respuesta por parte de ellos a la reclamación y cuando cancelé me mandaron a colección por la suma de ese monto por la sencilla razón que dicen que ellos habían comprobado que vivíamos juntos ,Prueba que ellos no tienen .Es la peor compañía de seguros de todo USA.

A customer from infinity insurance, crash my car, I submit a claim to infinity insurance, they approve the claim, my car it's ready two days ago we have been trying to contact infinity but they never answer I need my car, I'm in a rental car but they (infinity) dont give any extension for the rental car ,now I dont have a car to go to work pick up my kids from school etc just because they dont answer the phone, do i have to contact an attorney? I dont know wat to do this is too much

Worst insurance ever. I was in an accident almost 2 months ago, a guy coming out of a restaurant driveway hit me when I was on traffic. When I call to make the claim, he was at fault. My insurance never contact the other driver's insurance and I had to deal with his insurance, only to be denied liability. I got an estimate from infinity but I decided to take my car to my trustworthy body shop. They found interior damages and infinity totalled my car. They said they're paying for the value of my car and want to charge me the deductible that I already paid and body shop storage. My car was 20 days in there and only because they never answered. Now I have to pay for something that wasn't even my fault. I've been a costumer for 6yrs but I'm changing to another insurance. What's the point of paying every month, if when needed they don't respond to you. Very disappointed.

Old Man backs out of his drive way fast and hits my moving work van operated by my worker, completely his fault but is in denial and wants it handled by insurance. I say "sure, we'll play it your way and there's no way you're getting out of this one." right? Wrong. I file a claim via Infinity as my commercial insurance, I explain to them the situation, my worker operating the van, the old man hit my car, etc. etc. Infinity reviews my info and accept the claim, go through investigative processes then concludes it is 100% the other parties fault. Great and not unexpected, it was most definitely the other party member's fault. I will say the time/process to do the whole thing was annoying and required me to do the work and contact the other insurance company explaining the same info to them. After waiting 1 month with no contact, the other parties insurance wants to rule it as a 50/50. What has Infinity been doing this entire time?! No thank you, I contact my Infinity again to inform this to them, once again long holds, they answer and tell me they'll do the 50/50 and assure me they'll go after the other 50 later through mediation. Fast forward another month, I was curious what was going on because I received no calls, emails, or letters, so I give Infinity a call to follow up what's going on. They put me on the notorious long holds, so I give up, call again the next day, same long wait and then finally an answer. The person asks me for my claim number looks it up then tells me the claim is now being denied because my worker operating the van wasn't listed in the policy and told me I had to essentially bend over to the other party's insurance. Are you kidding me? You guys accepted the claim with all the info I provided that the vehicle was operated by my worker, and after all of the lies and deception that everything will be fine, making me do all of the work, having to call you guys for an update, you waited all this time to do a complete 180 and leave your customer that's spending thousands of dollars to have your service in the dirt? Ridiculous. I never even received a letter, call or email formally explaining this and I had to go through your trash long wait call service just to be informed of this?! What's even better, I told them I'm going to terminate my service, and they still send a monthly bill with now a raise in my insurance rates and reported the accident to the DMV when they didn't provide any assistance about the claim. What a farce. I use Triple A insurance and the quality of their service is night and day, significantly better than this terrible service. They actually call me back constantly, send emails, have multiple adjusters working with my cases, heck they'll even contact the other insurance company and do the mediating for me. Infinity? Nope. Long call times. YOU have to contact them every single time to follow up. YOU have to contact the other party's insurance company. You guys are a scam. No wonder the reviews are 1-2stars. Absolutely terrible and surprised there have not been any legal actions taken against your scam company which I hope there will be very soon.

My daughter was hit from behind by an uninsured motorist in Dec 2018, car was a total loss. After calling a million times and emailing, the claim lady finally came to my house 3 MONTHS LATER, unannounced in the middle of a work day and left a hanger saying she had been trying to get ahold of me (absolutely untrue) so after calling her for another week she FINALLY answers, gets all the info, says she will send someone out to look at the car and then promptly closed out the claim. Never sent someone out, never gave an explanation even after repeated attempts to find out why? I even texted the number she texted me on requesting pics of the vehicle. No response. This company is the absolute worst when it comes to customer service so do not bother with them.

Makes you pay for an accident that you weren’t even in the car for. My car was parked overnight and hit by a drunk driver that was caught and arrested by the police now they want me to pay $1000. And are even denying coverage that I specifically asked for when I set up my policy. This a fraud company!!

I was rear ended by a driver of Infinity in New Port Richie Fl. It has taken Infinity 2 months to start the process to repair my car. Infinity sent my Auto Body shop a bumper that was warped, scratched, and cracked as a replacement, worse than my damaged Lexus bumper. My Auto Body replaced and painted a bumper they obtained but Infinity will not respond to the actual costs to repair my car. My Auto body shop will not release my car until Infinity pays the additional $400 from their extremely low estimate. Infinity will not answer calls, emails, voice mails. My car is being held hostage, it won't be released until Infinity pays the adjusted repair costs. What Insurance Company acts like this??? I now have no transportation and I am handicapped!