Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Choosing Infinity auto insurance was a horrible decision. They refused to cover my claim after I was given the wrong information by their insurance broker. Infinity could care less about their customers let alone a 3+ years policyholder. Infinity Insurance provided no help, showed zero remorse and took full advantage of my situation. So think twice before giving & trusting Infinity Insurance with your Protection and hard earned cash.

I had to file a claim with infinity on 4/24/19 ,now this not only is my first claim but also my first accident ever in over 25 years driving. I can't believe how unprofessional the claims department is in regards to returning calls to handling my claim in general. I am a single mother of 4 and the only income in raising them . So money is tight and no sources of transportation while my car is repaired I pay for to coverage on my car it says roadside assistance and rental available,so why is it that I have to pay for the car repair and a rental car on top of $1000 deductible. I'm so unhappy with infinity I'm actually ready to find a new company if things don't change with customer service and loyalty to their customers.

I was in an accident with one of you clients on 12.13.2018. I file claim with infinity at first I was able to talk with someone in claims. Ms. Besty Johnson. She was very professional and expedited every in a timely manner. Truck was repaired. Now the medical part is the problem I had to be sent to another person to handle because I have Medicare. Her name is Tiffany Muellar. Ok she needed all this information which I provided. This was a long process. I did not really understand how to fill out paper work. She sent me example how. I did paper work sent back to her by fax. Medicare sent paperwork within a month ok. I filled out all other paperwork sent medical bills I had. Then she called me and left message stating she had not gotten paper work. I faxed this info to her. She stated that she was waiting on other medical bill I should have had more NO. I did not have but two bills She told me she going over paper work to make offer on at least 3 occasion and was going to call me back. Me. Tiffany Muellar has not call back when she told me this is going on 6 months almost 7 months. She has not returned any call I have called on several occasions. When you call company to talk to manager or whoever in charge I am on hold 40 min to 1hour. How do I get this resolved. I am very frustred.

Is there only one person in the claims department? No one is answering the phone I've been put on hold for at least a hour and 10 mins. I was hit by infinity customer and would like to file a claim. But by the reviews it's seems that I will never get this taken care of.

I am so UNHAPPY with Infinity Insurance I didn't even want to choose a 1 star. I have had them for 8 years the time I need them after a accident, to find out the policy I have been paying for YEARS! they tell me doesn't cover rental!! I said why would you have a policy that doesn't cover rental or rental reimbursement!? I someone is in a accident they need transportation as insurance that should be automatically in a policy! they didn't help didn't care pretty much said it was believe that it has taken them 3 weeks to give auto shop approval for anything!! I am starting to feel stressed out, get anxiety. They should not be causing this for me they should be here to help! I have to call them every day to find out what's going on with my claim and just to hear there is nothing in the system that they can't do anything!!! is so frustrating!!!! I want my car fixed so I can get rid of them!!! They are horrible!!!! They shouldn't even be a Insurance Company!!!

I was in an accident 01/24/2019 my car was considered a total loss, afterwards I had to open another claim with my autogap insurance as well, I've been calling, emailing and wrote the corporate office about information needed to finalize my autogap claim, still haven't received any respond. I have a contract with my insurance company and I haven't gotten any cooperation with the company considering the policy we agreed upon. The finance company, my insurance company (infinity) and I had to submit paperwork, my insurance company tried going around my window sticker to get my claim out the way, but documents were rejected for a reevaluation using the popular package on my window sticker instead of doing a reevaluation the adjuster just moved number around, but still do not want to use information given to him, even after the vehicle was totaled I still had to make payments for February and March just to find out in April my policy was cancelled due to not having a VIN #, well I haven't had a VIN# since the accident but they still wanted my payment. The adjuster have been procrastinating for the last three months when is the insurance company going to start doing their job. Here it is June 18, 2019 after all paperwork was sent off express autogap insurance paid a portion of my account but made a comment on my insurance company stating $2100 and change was withheld for miscellaneous items. On January 24th 2019 infinity failed to pick up my vehicle and by the 28th or 29th they finally got it from a tow company, by lacking on their professional qualities they take about I'm still paying a car note. Infinity insurance is the worse insurance company in the world and it's sad to see them manipulating drivers just to stay in business it's a lot of things people don't read about companies like infinity auto insurance. You shall reap what you sow, because it's not the last time you will hear from me. Right now I'm gathering signature seeing how I can present this class action settlement. Keep reading people it's the only way no one can get over on you. Thank You

i wouldn't give them one star they sent a letter stating they have been trying to contact us for the past 3 weeks when we only got one from them and immediately called back numerous times back with no answer and was told that i was denied to have my car fix and i have full coverage

Si quieres tener una mala experiencia, contrata su seguro infinity,ellos son expertos,ajustadores, recepcionistas en el telefono etc yo estube con su aseguranza si es q asi se podria decir no te ayudan en nada cuando tienes un accidente,pero para cobrarte el bill al 100% q lastima de aseguradora alguien deberia aser algo investigarlos eso es fraude pero ensi recuerden q ay un dios q todo lo ve i todo cay por su propio peso