Infinity Insurance Agency, Inc.Reviews of infinityauto.com

We have been with this company just over. Two months. After the first payment was made, they doubled the premium citing a signature needed on an electronic link I had not received. I signed everything the same day and was told the premium would revert to the original amount. It did not. Then today, I was told that they are doubling that premium again (so QUADRUPLE what I signed up for). There have been no add-ons or changes in our driving record. In fact,we reduced our coverage. Ridiculous. Fraudulent and wrong!!

I was rear ended by a driver insured by Infiniti,who was at fault by the way just a week after i bought my vehicle. I picked up this vehicle from the Body shop after nearly 5 weeks , decided to trade the vehicle to get something else only to find out that they had reported a structural damage in the carfax of my vehicle which sliced the value of my vehicle in half. I have been trying to reach out to the adjuster for over 2 weeks now with no success. This is the most heartless and unorganized company i have ever come across. I have left messages , been transferred all over the place since i started calling him, and still haven't heard back from him in over 10 days considering that i had to be on hold for 30min each time to speak to a human being. I would expect someone to contact me right away before i contact an attorney to get this resolved. This is no threat but i will make sure i give them a minimum of 100 negative reviews. Please beware!!!!!!!

This is the worst insurance company ever. I’ve been a policy holder for over 8 years and never had an accident until recently and I was at fault. I got my truck towed home. It took about a week for someone to come look at it. Then they told me some BS that I was enrolled into some VIP program where I’m covered completely at their shops and if I wanted to take it else where I would only be covered 80%. I beberé signed up for this program but they were adamant I did. The only change I had was raising my deductible to $1000 to lower my payment. I decided to get my truck fixed at the dealer, a reputable place. After about another week my adjuster said it was a total loss. Then 2 days later was told it was not a total loss. The damage was a bit extensive but Toyota holds their value. My truck has now been ready since 2 days ago and I nor the body shop can get ahold of my adjuster, Rebecca Martinez, to confirm payment. I’ve called her supervisor, Jimmy Nguyen, as well and left messages with and no answer. I’ve been renting a vehicle for the last 1.5 months, took the day off to pick up my truck and the last thing I want to do is rent another car for work tomorrow. It’s so unfortunate that we as customers and those of you as victims have to deal with this unprofessionalism. All around horrible service and deception from the broker to the appraiser and the adjuster.

My vehicle was hit by Infinity insured drivers on two separate occasions. The first time, Infinity wouldn’t even consent to have my damage appraised even though I was rear-ended at a steady stop light. The second time my adjuster, Chris, was rude and condescending in our phone interactions and would never return my calls and send me to voicemail. This company lacks integrity and has poor customer service. Use Geico instead.

I was hoping for a smooth process in getting a fender-bender taken care of by an Infinity Auto Policy holder. Seemed very nice and I didn't know much about Infinity up until more than a month later. There is virtually no response on their part. After finally getting someone on the line, they proceeded to write me a new claim and told me they would contact me and never did. That claim has since been expunged for a new claim that they wrote me again for the same accident, and I still haven't heard from them. Speaking to the reviewer on this website, you clearly do not care about your or other drivers concerns. You will likely respond in the exact same manner as nearly every single reviewer. I have already contact via email and have not gotten a response. What I would like is a legitimate recognition of failure, not the equivalent of a robot-caller online, though after seeing the responses to other issues, I would not be surprised if you did just have a predetermined response of all of the terrible reviews, do you Orlando or Sarinah?

This company deserves NO stars!! I was involved in a car accident on may 27.. When I called in my claim I made sure i inform them of all damages.. When i took my car to the Appraiser the next day.. He gives me an Estimate.. Not all damages were on the estimate. I was given an Adjuster by the name of Sabri Alqaza.. Spoke to him only twice.. Tried contacting the Supervisor Tommy NO ANSWER FROM THE SUPERVISOR!!! Have left numerous messages and emails and still NOTHING!!.. My agent has been calling as well and she's had no luck either. She call 1800 number 3 days ago..and she was told my Adjuster had been changed.. She gives me the new Adjuster name and direct #... The name of the new adjuster is Brayden Watkins. Have been calling him since she gave me the info...Same thing NO ANSWER.. LEFT MESSAGES AND NOTHINGl till this day.. I have 3 children and a job, i just want my car fixed so I can get them to camp and myself to work! But these people only want to collect your money monthly and forget about you when you need their help.. Please people if you are considering to get any type of insurance through Infinity, DON'T DO IT!! THE WORST COMPANY EVER!!!!! I have already hired a lawyer let's see what happens..

I'm not a customer, one of their customers hit me. I've reached out to this company over 5 times left messages and no answer or call back. Based off the reviews and my experience THIS COMPANY SUCKS AND DON'T CARE ABOUT PEOPLE.

Worst insurance company EVER. Your policy holder hit me 2 weeks ago, I called your company on the spot and reported the incident. You guys confirmed he had an active policy and give me a claim number. 2 days later and after waiting an hour on hold, I was told the claim is denied due to non-active policy. Your client and I have not been able to make contact with your company since. I turned the matter over to my insurance company "geico" but they haven't been able to reach you guys either. The Geico's Liability adjuster said this was standard practice with you guys.