Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I was involved in a collision with a Nissan car owned by your insured in Miami, FL. I was not injured, but my car suffered a fair amount of damage, which, despite repeated phone calls, infinity has not let me know when the car would be payed for, and it has been 1 month and 3 weeks till this date. The Nissan driver was obviously negligent and is at fault. It is not fair to me that the car is deteriorating, and I have not yet received a response as to when the car will be fixed. Even though I was not at fault, I am still suffering the consequences of not getting an appropriate responds, after repeated emails and voicemails that have been left to NINO BLACKSHIRE. Thank you. Laura

My experience is the same as many that have left other reviews. I was rear-ended by a person who has Infinity Auto Insurance on April 1. I submitted all of the documentation required concerning the matter and the receipts for the towing of my vehicle, the repairs made and the rental car fees. Absolutely zero response from Infinity Auto Insurance. Nothing. I will, like so many on this review site, have to hire an attorney to handle this matter. If this company had any integrity at all, all of these negative reviews would not be posted. What a way to be known in the business world...as an insurance company without integrity, with ineffective communication, with callous disregard for the people affected by accidents involving their insured. Zero stars.

WORSE INSURANCE!!! ZERO STARS I was involved in an accident June 4th and immediately contacted my Infinity. After many phone calls/emails to my adjuster and her supervisor, I am still waiting to hear back from them in regard to obtaining a rental car and the outcome of my vehicle. Spoke to her twice and she continued to give me the run around. A friend of mine was involved in an accident on June 5th, and she has Geico. She called them as she was still at the accident site and they delivered the rental car to her. Tow truck picked her car and literally two days later they called her and said her car was declared a total loss. She was told to provide vehicle title and check will be mailed upon receipt of title!!! Talk about first class service. Trust me, save yourselves the headaches. Read Geico's reviews! I'm definitely making the switch after this nightmare of experience. Hiring an attorney to deal with issue.

It seams that me and a lot of other people are having the same issue with them calming that they are trying to contact you but you never recive a phone call . I've called them almost every day for the past 3 weeks and have been on hold for over a half hour every time .After the first week of not being able to contact them during the day I started to also call them after hours to leave a message with the information that they ask for my name my claim # with my phone # so a claims adjuster could call me back the falling day like they say on their recording with no such luck still. I've also been leaving emails with no such luck as well so yesterday I contacted my phone carrier to get a copy of my phone call history of me making calls to 3 different phone numbers first # is 1(866)243-3795 second # is 1(800)334-1661 and the third # is supposed to be my claims adjuster (Savannah street) phone # 1(205)588-3087 with no such luck as well .Now that I got this last letter that says that I have 5 days to contact them or they will close the file.i think I'm also going to have to get in touch with a legal team to represent me like a few other people have had to do Showing that I have not been receiving phone calls throught my phone records that I've been keeping for my documentation on this

I am very disappointed infinity my husband has a claim since May 31 and here we are June 18 of 2019 and nothing .they have not called him back and every time he calls or I call They put me on hold and then 30 minutes later they will transfer me to a voicemail left many messages and no call back yet. Good thing my husband is contacting a lawyer because pretty much I’m fed up with this insurance company.

Horrible customer service. My car was parked in front of my sister's house on 05/21/2019 and was hit. The person who hit my car called infinity immediately and filed a claim. I called the next day (05/22/2019) to follow up with claim was said it is now assigned to adjuster Christopher Gould was given phone # 205-588-3087 (not his direct line). I tried calling the number but only went to customer service rep. I have never spoke with Christopher. I then spoke with another rep said for me to get a quote for damage. I got a quote at a collision auto shop. They sent quote to insurance. I called again to get update on quote and was told it was approve to allow 24 hours for them to issue check. On 06/17 I then called again and was told check was not sent yet. I then requested check to be sent directly to me rep stated ok and even verified my mailing address. Today is 06/18/2019 I called to verify check was sent. Rep stated no check was sent that this claim is sent back for investigation because the insurer has a policy limitation. I'm not understanding what is going on. How can the quote get approved and now under investigation. The rep told me I can either wait for someone to contact me or go through my own insurance!! AGAIN YOUR CUSTOMER HIT MY PARKED CAR. I SHOULD NOT HAVE TO GO THROUGH MY OWN INSURANCE. HE WAS AT FAULT. It should not take this long for me to get my car fix. Both the shop and insurance keep giving me the run around and I'm tire of it. This is my first time someone hit my parked car, I didn't know I would have to go through hell just to get my car fixed.

Worst Experience Ever!!!! Your customer rear ended me May 24th and have not heard anything since the day after the accident. I was given an adjuster and had me submit pictures of damage through some portal. I was unable to get a hold of him after that initial conversation. Given manager's name and same thing, different day. Called everyday, numerous times with millions of voicemails and have YET to get a call back regarding the status or solution. Your customer was at fault and have the police investigation number to prove it. I don't know what is taking so long. I've sent emails to all the email addresses i could find including the mobile inquiries one that this bot will respond to this message with. Something needs to be done about this company or they need to be out of business. WORST INSURANCE COMPANY EVER! Stay long away from this company or whatever they consider themselves to be. If a negative star review was possible, they would obviously be leading the pack with all reviews I have just read.

They are completely unreliable. It has been 35 days since my total loss and it's still not settled.