Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I hate this insurance agency!!! I was involved in an accident and they did not thoroughly investigate and sent a letter stating I was at fault. They shortened me in paying for my repairs and stated it was because I went to an autoshop out of there provider list. I haven't even gone to a shop yet!!!!!!!! They never answer the phone and supervisiors don't respond either. Worst company ever!!! Definitely cancelling!!!

Worst insurance company I've ever had. Only had a six month policy, my insurance rates have increased two times within a matter of four months. My payment went up $100 a month, and all upon their errors. They did not want to help me lower my payments, they are nothing but a scam.

Drop this insurance ASAP. I had to file a complaint against them as they are a very incompetent company. Their insurance adjusters are unprofessional and unreliable. They are also extremely cheap esp with reimbursement for repairs. I switched after 3 months of hell with them. Was happy to go to progressive

I was involved in a collision with (NO ONE AT FAULT) The accident happened May 10th, no one was injured, but my car was left in bad shape and I wasn't able to drive it. I was not contacted until May 14th. I was told that someone (Till this day I have no idea who this person is) would go see my car in order to even take it to a body shop. I wasn't told I had to pick up a check until 5:30pm May 24th. By that time, their office was closed. I advised my adjuster of this, yet she went on to repeat the same thing and not acknowledge that it was IMPOSSIBLE to pick up the check until Tuesday May 29th because Monday was a holiday. Despite everything, I was able to find a body shop. However, the check was obviously not going to deposit immediately. WAITTT! Let's pause for a second. Since I wasn't contacted on time I had to take out my own rental (BUT In my policy I did pay for car rental reimbursement). I was then told by my adjuster that they would cover from May 21st-June 2nd ONLY! Please tell me how can my car be repaired in 2 days? Let me sum this story up for you.... It's July 9th (2 MONTHS LATER), my car has been repaired since July 3rd (and could've been repaired faster if it wasn't for infinity's negligance) yet I don't have my car. I've paid over $800 worth of car rental and all that is being said to me is that "they can't do anything". This is ridiculous, worst experience I've ever had. I'm currently negative on my bank account, I have no car, I've missed numerous days of work throughout this process due to false promises and this isn't even my fault... Heads up for anyone who gets NINO BLACKSHIRE as an adjuster.... she won't ever answer your call, she will go on vacation and have you pay for the consequences, she will disconnect your call, will only email you when she wants to, will try and act as if you said something you didn't, and will never put you as a priority even when she says she is. You want her attention? Email her the same exact message about 50 times in a row. That was the only way I was able to get a call back. I CANT WAIT FOR THIS TO BE OVER. I'M CANCELING IMMEDIATELY!! ZERO STARS!

One of my vendors backed Into my customers car, Turns out he had infinity insurance. The vendor filed a claim however i am still waiting for the check for the headlight and they are refusing to pay for the necessary amount of labor to install the headlight. We are now at two weeks! The headlight needs to be installed at our labor rate not one that is made up by infinity and it must be programmed and calibrated without the programming and calibration the headlight will not work. The insurance agent that i am dealing with is Jennifer Paniagua. I have been calling every day and they refuse to call me back or as Jennifer told me in the only conversation i have had with her. I asked her why after 5 days of calling why didn't you call me back. Her reply was "If i don't have any progress then why should i give you a courtesy call back?" She should be fired! Please escalate this case and give it to another person that knows how to use a phone or basic customer service skills.

If you want insurance that you can’t get ahold of then infinity is for you. First of all I tried calling to file a claim, All you get is automated recordings and then put on hold because all the agents are “busy” helping other clients. I then got so fed up being on hold I filed a claim online. No big deal it was easy enough although I would have preferred speaking to an actual human. You think I would have received a call or something to follow up. Nope nothing. I finally received paperwork in the mail with my claim adjusters info. Great finally, progress! Nope I’ve called him multiple times and have yet to hear anything about my accident that I filed almost two weeks ago. His voicemail says he will call you back by the end of the business day. Yeah okay good luck with that. He even has his managers info on his voicemail. Okay let’s give that a shot and see if we get anywhere. Nope the number isn’t even valid. All I want is to speak to an actual person to schedule an appraisal since if I do it online it’s saying the nearest appraisal location is 30 minutes away! Are you kidding me!? Mind you I have been a policy holder with infinity for years now and it’s been fine because I’ve never been in an accident, but this is crazy. Once my case is settled which by law they have 30 days. I am canceling with infinity and will never recommend this company to anyone.

My experience with Infinity has been completely awful and it’s not even near over yet. I was hit by a driver on June 20th. I filed a claim immediately and was told my Adjuster would be contacting me within a maximum of 48 hours. Since I was hit on a Thursday, I expected to hear from my adjuster on Monday. I’ve had multiple questions regarding my coverage since I’ve never been involved in an accident so extensive before. The only person I could speak too was whoever answered the call at Inifinity often times being on hold for 20-40 minutes. I called almost Daily asking for my adjuster to call me. He did not call me until Wednesday. 6 days later!! Mind you my car has been sitting at the body shop this entire time because it was not driveable after the accident. Also, the woman who hit me also has Infinity so I had to wait even longer to hear from her adjuster. Her adjuster finally called me Friday. The first thing she tries to tell me is that she’s MY adjuster. She doesn’t even know who she’s representing. I’m the one who had to tell her she’s the other women’s adjuster, could you imagine? After speaking to her she tells me that since I’ve already filed a claim with my insurance that means I’ve agreed to pay my deductible without seeking compensation from the other driver. My adjuster is telling me to pay my deductible to get my car fix and after the investigation if the other driver is found liable, I will be reimbursed for my deductible. The women’s adjuster said the complete opposite. Why I would allow her to hit me and get away with it? Why am I being given the run around? Why did I have to wait 6 days to get the process started? I’ve heard so many terrible things about Infinity and it’s all true. As soon as this is over I’m switching insurance immediately and I’m also writing a similar review on the BBB website.

Promised a refund, was told from 7-10 days to receive, then they said 15 now they're saying no refund can be given. DO NOT TRUST THEM THEY LIE OVER AND OVER & ARE BAD FOR BUSINESS.