Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Jul 24, 2019

Good afternoon Mr. Poloni, We're sorry to hear about the length of your claim. We understand that this could be frustrating. Furthermore, we apologize for any embarrassment and inconvenience this may have caused you. At your convenience, please send us an email to [email protected], and include a Policy number or a claim number to have the appropriate individuals follow up with an update. We look forward to serving you. Thank you and have an excellent day. - Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jul 24, 2019

Good afternoon Lisandro, We're sorry to hear about your experience, as it relates to your dissatisfaction with the Companys customer relations department. These are not the kind of feelings we want anyone to have, and thus want to acquaint you with the following email [email protected], which is where you could send an Infinity policy number or Claim number, along with a contact number for a follow up from the appropriate division. Thank you for contacting Infinity Auto Insurance with your concerns. Have an excellent day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jul 24, 2019

Good morning Marc, Thank you for contacting Infinity Auto Insurance with your concerns. We're terribly sorry to hear that you feel that way. These are not the types of feelings, or the kind of experience we want anyone to have. We would certainly be interested in further reviewing your inquiry, and ask that you send an email to [email protected] including a claim number or a policy number, along with a contact number to allow the assigned group to follow up. We appreciate your feedback. Have a great day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jul 23, 2019

Good Afternoon Cuco, We are terribly sorry to hear about your unpleasant experience with your claim. We are also very sorry you feel this way and can assure you this is not how we want anyone to feel. At your discretion, please send us an email to [email protected] including your claim number and phone number and we would be more than happy to assist you. We look forward to hearing from you. Thank you and have a wonderful day. -Sarinah CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 23, 2019

Good Afternoon Wf BZN, We are sorry to hear about your unpleasant experience and would like to assist you regarding the increase on your policy. At your discretion, please send us an email to [email protected] including your policy number and any other details you would like to share and we would be more than happy to review your concerns. We look forward to hearing from you. Thank you. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 19, 2019

Hello Ms. Aragunde, We're sorry to hear about your unfavorable experience. These are not the types of feelings, nonetheless, the type of situation we want anyone to have. Moreover, it seems like you might've emailed [email protected] with a claim number and contact information, therefore we have just finished sending a message to the assigned adjusters requesting that they provide you with a follow up call to discuss this matter. Thank you for your patience. Have a great day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jul 16, 2019

Good Day Maureen, Thank you for contacting us with your concerns. We are sorry to hear you have been unable to get in contact with the assigned adjusters. This is definitely not the experience we want anyone to have and apologize for any inconvenience this may have caused. We would be happy to assist in getting you an update on your claim status. At your discretion, please email us at [email protected] with your claim number and a good contact phone number so that we may better assist you. We look forward to hearing from you. Thank you. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 15, 2019

Good Day Mr. Williams, We're sorry to hear about your discontentment and could understand why you would be frustrated with the length of the claim. This is not the type of experience, nonetheless, the type of feelings we want anyone to have. We will make certain this doesn't happen again and would be delighted to further review your inquiry. In order to investigate your situation in more detail, please send an email including a policy number or a claim number, along with a contact number to: [email protected]. Thank you for contacting us with your concerns. Have an excellent day. - Orlando, CS Consultant.