Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Got insurance in September of 2018 through they're online service. After paying policy for two months received letter from DMV that they had canceled my registration due to no insurance coverage. I called customer service explained what was going on and she read back the Vin# and I noticed they had made a mistake by one # off on their end and she fixed it. I told the lady that i should be honored two months free of coverage after theyre mistake and she stated that she could not do that. I told her what if I had gotten into an accident and without knowing of DMV cancellation would I have been covered then. She proceeded to tell me that they would've caught the mistake and would've been covered at the time of any accident. I did not buy into that BS so I proceeded to find another premium elsewhere (Geico) and got a new policy. Did not make payment after finding better coverage now they sent a collection on final payment when it clearly states on they're terms that if no payment is received after ten days policy will be canceled. Explain why am I being sent to collections for bad service?

My insurance policy expired and renewed the same day. I got a notice of no sr22 (financial responsibility) from dmv.now dmv wants 55.00 that they said they wouldn't pay for their mistake.when policy is over I just got to tell f___ off

I don't even want to give ONE star but I had to at least give one in order to write my review. My husband was hit a month ago by a lady who is insured by infinity. It was her fault and she admitted that. There is even a police report! However here we are a month later and this insurance company can't get a hold of her, so they are taking NO blame. They would not even pay for my rental car. MY insurance company paid for some and I paid for some. Then they total out my husbands car and I have to pay MY DEDUCTIBLE because this women is avoiding her insurance company and INFINITY is allowing it! Your insuring some one who can't even take blame!! At least be a decent insurance company and pay out some money for the person your insuring. But nope they won't pay a single DIME until she answers her phone. That alone has GUILTY written all over it. Yet again INFINITY is ALLOWING her to get away with causing an accident that resulted in TOTALING my husbands car, then I had to pay for a rental, AND pay my deductible. ALL things this women and her insurance company should be paying for due to it being her fault.

I was in an accident with one of their insured on 7/14. It was the other womans fault because she ran a stop sign, therefore she was at fault and received a ticket. It is now 7/31 and I have yet to even have an appraiser to come do an estimate on my car. So for 2 and a half weeks I have been stuck with no car because they won't get me a rental. Incompetent is an understatement to describe this company. I dont understand how they are still even in business. When my adjuster finally got a copy of the crash report on 7/22, over a week after the accident I was told the appraiser would be coming by my house to do an estimate in the next 2 days. That was a week ago and I havent heard a word. I called adjuster yesterday and was told he can't do anything I just have to wait for the appraiser to get off his high horse to come look at my car. I have been calling my adjusters manager for over a week and have left several rmessages but not one time has she bothered to return my call. I didn't wanna have to go the attorney route, I just want my car fixed but I'm starting to think I am going to have to in order for these ignorant people to give a crap.

This company is a fraud... RUN!!

Buenos días.. voy a comentar una mala experiencia que estoy teniendo con esta empresa de seguros.. hace un mes compré un carro y en dealer me hicieron un contacto con una empleada de nombre lizet López esa persona me pidió un depósito de 200 dólares para tener la cobertura de póliza de seguro.. yo pase la información de mi tarjeta y el precio acordado fue de 124 dólares x mes y luego ese depósito se me iba a devolver.. en estos días hago un control de los descuentos de mi cuenta de banco y me encuentro con una cuota de seguro de 215 dólares, y que ese depósito que puse hace un mes jamás fue devuelto a mi cuenta y tampoco eran 200 sino que me descontaron 300 lo cual tomó contacto con la empresa y no solo que no me dieron una solución sino q la señora lizet López me termino insultando y me paso con su Manager de nombre Ana que tampoco sabía qué decirme y termino hechandole la culpa a una empleada del dealer lo cual me puse en contacto con ella y me pasó las conversaciones que mantuvo con la señora lizet López y pude determinar que no solo la señora es una estafadora sino q la empresa también tienen conocimiento de lo q sus empleados están haciendo .. así que llame a mi banco para informar el fraude y voy a poner en conocimiento a la justicia de el fraude también para q no sigan haciéndolo con otras personas.. la verdad una vergüenza esa empresa ensuciarse x tan poco dinero.. me siento estafado y voy a dar de baja la póliza de seguro..

Mi vehículo se inundó el día 6/6/19 y desde ese día todo ha sido horrible con Infinty. El centro de atención al cliente muy malo... he llamado unas 50 veces y SIEMPRE espero entre 15 y 45 minutos para ser atendido. En toda esa espera, la máquina dice: nuestros profesionales expertos están atendiendo a otros clientes... profesionales expertos en que?!?!?!? Lo único que hacen es leer un reporte de una computadora y luego te dicen que ellos no pueden hacer más nada. Los tasadores, ajustadores, jefes de taller, etc NUNCA atienden el teléfono. Los conductores de las grúas hacen lo que les da la gana y dejan el vehículo en un taller sin ninguna autorización y luego dicen que no saben dónde está el vehículo. Al saber eso fui al taller y veo mi vehículo lleno de mold y con stickers que dicen "TOTAL LOSS" y nadie me informa nada. Ya tengo un mes y veinte días esperando y utilizando el vehículo de mi esposa para poder ir y venir de mi trabajo y dejándola a ella embarazada y con un niño de dos años sola en casa y aún no tengo respuestas!!!!!! IRRESPONSABILIDAD TOTAL!!! Actualización martes 8/13 Aún no se nada de mi vehículo!!!! INCREÍBLE!!!!

-10 star for this company. This insurance company is the worst insurance ever. My car was hit by an Infinity insured on 6/28. It is now 7/25. My car is still not fixed due to infinity's stupidity and incompetent's adjusters. The body shop is still waiting on infinity's payment to start fixing my car. Every time I get on the phone with them, they keep saying they will escalate the claim so the adjuster can send out the payment. I called on Friday 7/19 to check status on claim and nothing yet so they escalated the claim. I am on the phone with them as I am typing this 7/25 and I was just told that the claim has not been picked up by any adjuster yet. I am just so loss for words. I am just glad to know that I am not the only person that thinks this insurance is a piece of crap. This insurance should be banned, cancelled, sued or whatever. I understand that this is a cheap insurance that's why everybody gets it, but the stress you get out of this insurance alone is not worth it. It is not worth it. I really hope this will be the last time I have to deal with this piece of crap insurance. I will not recommend this insurance to anybody.