Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Aug 20, 2019

Good Morning Robert, Thank you for contacting us with your concerns. We are sorry to hear about your unpleasant claims experience as well as the length of your claim to date. This is not the experience we want anyone to have. Please send us an email to [email protected] including your claim number, phone number and any additional details you are willing to share and we will contact you to address this and any other questions you may have. We look forward to hearing from you. Thank you and have a great day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Aug 19, 2019

Hi Nick, Thank you for contacting Infinity Auto Insurance once again. We're sorry to hear that you may have experienced a lack of communication from the adjusters. We could understand why you would be angry. For a more favorable consumer support experience, please send an email to [email protected] including a policy number or claim number, plus a working phone number to have the appropriate individuals provide you with a file update. Thank you for your feedback and for your patience. Have a great day. -Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Aug 14, 2019

Good afternoon Tamer, We are sorry for any embarrassment and inconvenience this may have caused you. Also, this is not the type of experience or the kind of feelings we want any one to have. Moreover, we would definitely be willing to review your concerns. At your discretion, please send us an email to [email protected] and include a policy number or a claim number, as well as a working contact number to have the assigned adjusters help you out with this. We look forward to serving you. Thank you for contacting Infinity Auto Insurance with your concerns. Have an excellent day. - Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Aug 14, 2019

Buenas tardes john, Lamentamos conocer su incómoda experiencia. Este no es el tipo de situación que queremos que alguien tenga. Además, le agradecemos por comunicarse con Infinity Auto Insurance con sus inquietudes. También estaríamos encantados de revisar su consulta y podríamos hacerlo si nos envía un correo electrónico a [email protected]; incluye un número de póliza o un número de reclamo para brindarle un mejor servicio. Esperamos poder servirle. Ten un día maravilloso. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Aug 13, 2019

Good Day Hector, Thank you for taking the time to contact us with your concerns. We are sorry to hear you are having trouble getting through to us and we would definitely be more than happy to assist in getting you in contact with the party you are attempting to reach. In order to better assist you, please send us an email to [email protected] including your policy or claim number and a contact phone number. We look forward to hearing from you. Thank you and have a wonderful day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Aug 12, 2019

Good morning Carlos, We're sorry to hear about your dissatisfaction with the Company. We would like to review your concerns, and could do so if you send an email to [email protected]. If you send us the email, then include a policy number or a claim number, plus a working contact number to have the assigned party help you out with your situation. We look forward to serving you. Have an excellent day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Aug 12, 2019

Good morning Liz, We're sorry to hear about your negative experience. This is not the type of situation we want anyone to have. We would certainly be willing to review your inquiries. In order to further review your concerns, please send us an email to [email protected] including a policy number or a claim number, along with a working contact number to have the appropriate group help you out with this. Thank you for contacting Infinity Auto Insurance with your concerns. We look forward to serving you. Have an excellent day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Aug 8, 2019

Good Morning Andrea, Thank you for contacting us with your concerns. We sincerely apologize that you have been unable to reach your adjuster to assist with your question. This is certainly not the kind of experience we want anyone to have. We would be more than happy to get in contact with you to assist you. At your convenience, please email us your claim number and contact phone number to [email protected]. We look forward to hearing from you. Thank you. -Sarinah, C Consultant