Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Oct 1, 2019

Good Morning Janai, Thank you for taking the time to contact us in regards to your concerns. We are sorry to hear you were not satisfied with the outcome of your claim. We certainly do not want anyone to feel this way and would like to answer any questions you may have. At your discretion, please send an email to [email protected] including your claim number and phone number so that we can contact you. We look forward to hearing from you. Thank you and have a wonderful day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Sep 23, 2019

Good morning Ms. Benton, We certainly do apologize for any embarrassment and inconvenience the claim incident may have caused you. Moreover, Ms. Benton, it seems like you are represented and all claims communication are to go through your respective party. Also, your party was verbally informed on 9/16 and the denial letter was emailed directly to the attorney as requested. This comment is to serve as a notice to you to contact your attorney for any future claim dealings. Thank you for writing to the Company. Have a great day. -Orlando, CS Consultant.

Response from Infinity Insurance Agency, Inc.Sep 18, 2019

Good Morning Jessica, Thank you for your review. We are saddened to hear you have had such a frustrating experience with the handling of your claim, but we really appreciate you bringing this up to our attention. We'll strive to do better. Furthermore, we would like the opportunity to grant you the assistance you need. At your earliest convenience, please provide us with your claim number along with a contact number via [email protected] and we will have the appropriate party contact you to address any concerns you have. We look forward to hearing back from you. Thank you and have a nice day. -Heyssel, CS Consultant

Response from Infinity Insurance Agency, Inc.Sep 16, 2019

Good Morning Mr. Lopez, Thank you for taking some time to leave us feedback. We sincerely apologize you feel this way and would like to be able to assist you with any questions or concerns you might have. In order to do so, please send us an email to [email protected] with your claim number and phone number so that we can contact you. We look forward to hearing from you soon. Thank you and have a terrific day. -Heyssel, CS Consultant

Response from Infinity Insurance Agency, Inc.Sep 13, 2019

Good Afternoon Lourdes, We are sorry to hear that you were unsatisfied with the outcome of your claim. This is not how we want anyone to feel. We would be happy to address any questions you may have regrading the decision. At your discretion, please send us an email at [email protected] with your claim number and phone number in order to better assist you. We look forward to hearing from you. Thank you. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Sep 10, 2019

Good Morning Dan, Thank you for taking the time to contact us with your concerns. We are sorry to hear about your unpleasant experience and apologize for any inconvenience this may have caused. This is not how we want anyone to feel. We would be happy to look into your concerns and answer any questions you may have. At your discretion, please send us an email to [email protected] with your policy number in order to better assist you. We look forward to hearing from you. Thank you and have a great day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Aug 20, 2019

Good Afternoon Flora, Thank you for contacting us with your concerns. We are sorry to hear about your unpleasant claims experience and that you were unsatisfied with the outcome of your claim. This is not the experience we want anyone to have and we would be happy to answer any questions you may still have. Please send us an email to [email protected] including your claim number, phone number and any additional details you are willing to share and we will contact you to address this and any other questions you may have. We look forward to hearing from you. Thank you and have a great day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Aug 20, 2019

Good Morning Itzel,, Thank you for contacting us with your concerns. We are sorry to hear about your unpleasant experience with our company and I can assure you our intention is not to mistreat anyone. We sincerely apologize that you feel this way and we would like to look into your concerns. At your discretion, please send us an email to [email protected] including your policy and/or claim number, phone number and a brief description of your experience and we will contact you to address this and any other questions you may have. We look forward to hearing from you. Thank you and have a great day. -Sarinah, CS Consultant