Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Hi my name is Beverly Simon and I was involved in a accident on the 25th of October that wasn't my fault one of their insured driver hit my car and totaled Aubrey beca is my adjuster I only talked to her one time I have call her numerous times no answer the messages are full so you can't get in contact with her and Laura Jones is her supervisor and you cannot get in contact with her because her messages are full and now today she's on leave so I can't talk to no one when they don't answer their phone at this point I am so upset I do not know what to do I think I'm going to talk to attorney about this also they have my car at a insurance auction junkyard and the status on that waiting for title how can you be waiting on a title and I still owe on it customer service so awful the Adjusters is awful to I've never seen a insurance company like this terrible terrible terrible and all they do is tell lies they told me don't worry that they was going to take care of everything and the 25th of November will be a month 😤😤😤😤😤😤😤😤😤😤 also going to make a complaint to the state commissioner for insurance on them this is uncalled for Infinity by Kemper Insurance Company someone need to do something about this insurance company

I would leave 1/2 star if possible! They are a HORRIBLE HORRIBLE COMPANY. DO NOT USE THEM... I'm still waiting ( it's been 4 months) to be paid for there client that hit my business. I finally went to my insurance company who is Great!!( Nationwide).

If I could give it no stars i would!! I was recently in a car accident, the other party carried this insurance. Infiniti is the worse company they never return calls, emails , faxes I had to involve a lawyer and infiniti doesn't seem to care who's involved they still won't reply. After many months infiniti paid out my car and gave me the lowest possible amount of money for my car.. keep in mind infiniti took my car a week later after the accident .. I have been careless since... DO NOT GET THIS INSURANCE. ALL OF THEM SUCK !!! JAVI THE ADJUSTER DOMINIQUE THE OTHER ADJUSTER!!! STAY AWAY AND SAVE YOUR MONEY !!!

This is my second time dealing this this company. I'm trying to take my vehicle in for repairs and either Natalie or Americo my adjuster and his manager are reachable. They are also not helping with getting me into a rental vehicle, rental reservation. I just had an accident in July and they provided me a rental and now my adjuster claims they only reimburse. He also asked me to contact him to get the estimate emailed to me. After calling him, because I'm using a different shop and probably because they sent a payment for some reason after I told them I plan to repair it at a shop, he is not being cooperative in providing the requested info.

Complete CROOKS!!! If they could get 0 stars, they would! have a good driving record and never been involved in a major accident before. I had full coverage on my car. My brother borrowed my car and hit a pole. Luckily no one else was hurt or involved in the accident but he totaled the car. I filed a claim and did not hear from anyone. Finally got the claim adjusters info and could never get a hold of her. The email they say to email is total bogus. Sent in multiple emails with no replies! Then they sent me a letter saying they’re denying my claim and now received a collections notice that I owe the tow yard over $2000 because the insurance did not cover it. My car is undrivable and completely totaled. DO NOT, get insurance with them. They only want your money but will not help when it comes down to it. They should be shut down!

TERRIBLE - STAY AWAY - GO BACK - RUN!!!! I submitted a claim weeks ago, my adjuster is Alex Lopez at 956-578-0273 - On the message he says he will call you back before end of business day - THE PROBLEM IS - his voicemail is always full, no way to leave a message!!!! I have tied over 20 times in 8 days and not heard a thing!!! In his message, it says to call his manager Natalie Ellison at 800-508-5833 x 7131 if you need immediate assistance, so I did, but the machine says...you guessed it, ALEX LOPEZ - I've left over 10 messages and NOT ONE RETURN CALL!!! I called my local broker and even they could not get a hold of anyone - I AM AN ATTORNEY AND MY NEXT ACTION IS TO FILE SUIT. If you want to join in a class action suit, please email me at christophershippy at outlook.com, reference my claim# with Infinity Insurance, 20003619932.

I have Been trying to settle with them for months, can’t get a email response, can never reach anyone by phone. Can’t get anyone to send a release agreement so we can settle Their driver caused the accident and now ant get them to do their job Michael Puckett

Scam garbage company with canned responses that reek of insincerity. Customer service and quality have tanked since Glen N Godwin took over. The company sucked before now it sucks ten times as bad.