Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Absolutely the WORST customer service of ANY company I've dealt with. Six weeks into my auto collision claim and they still have not transferred my car to the auto repair shop. The phone adjuster tries to talk over you as you speak and is absolutely no help.

I was involved in an accident on December 1st which shattered my windshield. I immediately reported the accident and got a claim #, 20003643617, and I was informed an adjuster, Jessica Dunn, 205-803 8386, would call me within 24 hours. I received one phone call from her in four days and I have been trying to get back in touch with her to no avail. All my calls go right to her voice mail. I am presently on hold waiting to talk to a supervisor at Infinity and have been on hold for 38 minutes at this moment. I just got dropped from my call and plan to cancel my policy with Infinity as soon as possible. HORRIBLE CUSTOMER SERVICE!!!!!!!!!

On Nov. 2nd I was broad sided by a lady texting at around 30 MPH and I was running around the same speed. I was out of control at that time and went through a cinder block building. Trapped for over an hour in the van, She had no valid license but was insured by Infinity. They were quick to call but now it's Dec.4th and after calling the adjuster and his supervisor numerous times they won't return my call. I'm out of work now with no van and therapy three to four times a week and still nothing from them. I've hired an attorney but it looks like I'll have to mortgage my property to get another van.

Only because there is not an option to give 0 stars they get one. WORST AUTO INSURANCE COMPANY EVER. You have been warned, stay away from them. Only because somebody is in fault of a accident doesn't mean they deserve the worst, unattentive, waiting for 2 months to get a resolution- customer service. But whenever is time to collect their payment oh yeah that the only time when they are fast.

I put one star because is the only choice for the review. On October 19, 2019 my car was parked in reverse in the parking lot of a shopping center and when I returned to the car they had crashed it. I asked several people and nobody saw anything. I quickly took my car to the body shop and from there I did all the management with the insurance company INFINITY, the worst insurance company there is. They asked me how it was and I told them how the accident was. The body shop did everything as the car was dismantled in front of the person the insurance sent. After a few days without me knowing that the case was under investigation, Mr. Demis Diaz, Senior Special Investigator, 305 506 2403 communicated with me. The day he contacted me to tell me that the damage to the car did not match the way I said the hit was ,He said he gave me the opportunity to say what really happened ... I felt it was a tremendous lack of respect because it made me feel like I was lying to him, when I had hit a car in the back the way he said the accident happens when he wasn't there and me either, I would reported it anyway because I paid insurance for that, but I couldn't lie. Then I contacted my adjuster Nekisha Mims 205 588 3170 and I found out that the case was closed, because I called her because she never communicated with me at any time. She says that I close the case for the decision of Mr. Demis and Mr. Demis says that the one who makes that decision is Mrs. Mims who is the adjuster of the claim. So since that was their decision telling me from the beginning what happened and they want me to lie, I can't give them the pleasure of lying. Now I will have to do everything through a lawyer, to solve the situation. I would never have had insurance like this in life if I had read all the bad reviews before.

A representative from infinity contacted me and unfortunately nothing could be done about my situation. I would not recommend this car insurance to anyone since you will still have to pay your deductible even if someone else hit you. Reply with this to Infinity- I already contacted the information below and nothing could be done. I will be ending my insurance with Infinity. So people beware

This company is not good at all. Its been 2 months since my totaled loss and they are not doing nothing to help. My adjuster Roxana Renteria Phone: 1-818-854-3144 is not helping at all. I'm going to fill out a claim at the the California Department of insurance and also I'm going to join a class action against them.

This company is bat sh!t crazy! I was hit by one of their drivers, and the police report clearly states it was her fault. The damn Supervisor that sounded like a robot reading from a script. " Wendell Lambert" Email Wendell.lambert@kemper ...gave me excuse after excuse. Saying they were going to continue to deny the claim until they verify with the police. What the hell! WOW. It's so apparent this companies MO is to DENY ALL CLAIMS. Take their clients money and JUST SAY NO to their responsibility. What a nightmare.