Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Dec 19, 2019

Good Afternoon Dan, We are terribly sorry to hear about your unpleasant experience with your claim. We are also very sorry you feel this way and can assure you this is not how we want anyone to feel. At your discretion, please send us an email to [email protected] including your claim number and phone number and we would be more than happy to review and answer any questions you may have. We look forward to hearing from you. Thank you and have a wonderful day. -Sarinah CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 17, 2019

Good Morning Dee, We are terribly sorry to hear about your unpleasant experience with your claim. We are also very sorry you feel this way and can assure you this is not how we want anyone to feel. At your discretion, please send us an email to [email protected] including your full name, claim number, and contact phone number in order to review and answer any questions you may have. We look forward to hearing from you. Thank you and have a wonderful day. -Sarinah CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 13, 2019

Good Morning Abel, Thank you for taking the time to leave us a review. We deeply apologize for the lack of communication you are encountering with your claim. We agree this is not acceptable. At your earliest convenience, please send us your claim and contact number to [email protected] and we will have someone contact you. We are looking forward to hearing back from you. Thank you and have a nice day. -Heyssel, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 11, 2019

Hello Maria, Thank you for contacting Infinity Insurance Company with your concerns. We are sorry to hear about your negative experience. These are not the type of impressions that we want anyone to have. For the purpose of providing assistance, we kindly ask that you send us an email to [email protected]; including a policy number or a claim number for a more favorable experience. We look forward to serving you. Have an excellent day. -Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 10, 2019

Good Afternoon Den, We are sorry to learn you were unhappy with your claim handling and repair amounts. We certainly do not want anyone to feel this way. If you would like us to review your claim outcome, please send us and email to [email protected] with your claim number, a good contact phone number and any additional details you would like to provide. We look forward to hearing from you. Thank you and have a nice day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 10, 2019

Good Day, Thank you for taking the time to provide your valuable feedback. We are sorry to learn about your negative experience. This is certainly not the way we want our anyone to feel. We would like to look into this in order to address your concerns. Please send us an email to [email protected] with your policy or claim number and we would be happy to assist. We look forward to hearing from you. Thank you and have a great day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 5, 2019

Good Afternoon Emily, Thank you for contacting us in regards to your claim experience. We can assure you this is not how we conduct business and would like to apologize for any negative experience you may have had. If you have questions regarding your claim status, please send us an email to [email protected] with your claim number and phone number and we will have your adjuster contact you with an update. Have a great day. -Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Dec 5, 2019

Good Morning Michaelle, Thank you for bringing this to our attention. We want to apologize for the length of the claim to date and for any unpleasant service you have been provided. e definitely do not want anyone to feel this way. Please know that our adjusters work diligently to resolve all claims in a timely manner. We would like to assist with an update and address any additional concerns you may have. At your discretion, please send us an email to [email protected] with your claim number and phone number in order to better assist you. We look forward to hearing from you. Thank you and have a nice day.. -Sarinah, CS Consultant