Infinity Insurance Agency, Inc.Reviews of infinityauto.com

The Worst company EVER ! I got into an accident from a client of this company that had the fault and NEVER cared that I was at 12 weeks pregnant and my car was at total loss. Communication for updates on my claim is poor, they never pick up their phones nor return phone calls. I've left multiple messages since the day of the accident with multiple people and yet have not received a check for my car nor have I received reimbursement for towing and storage. The excuse was " we are still investigating this case" when my insurance company recieved all information needed within 2 days of the car accident. Worst insurance company EVER !

Estoy muy decepcionada de este seguro ,la verdad que he tenido una mala experiencia que su cliente nos chocó, nuestro carro ,y fue perdida total ,desde noviembre. He tratado de comunicarme con la ,ajoster ,no he podido cumunicarme, estas todos los registro de mis llamadas, me dicen que ya elevaron la queja al supervisor ,q en 48 horas me iban a llamar y jamas lo hicieron .todavía a esta fecha no he podido resolver mi problema con mi carro q fue perdida total. POR FAVOR TENGAN UN POCO DE PROFESIONALIDAD .Y DIGANLE A BRANDY MAINE .QUE REPONDA SU TELÉFONO QUE SIEMPRE SSLE LA CONTESTADORA. NESECITO QUE NO DIGAN MAS MENTIRAS ,Y TENGAN ETICA.

It's been 6 months since I got rear ended. It was deemed i was not at fault. I have left RIchard Perry several voicemails throughout the last 6 months and he has not returned my call once. I decided to call his manager 3 months in and guess what, he doesn't answer his phone either.

This company really deserves negative stars. If you purchase a policy make sure you read the entire thing. I was in an accident on November 16, 2019 of which I was not at fault and filed the claim the same night. I then learned that there was no rental car coverage provided within my “Full Coverage” policy. Their customer service is trash, I have no idea why they’re still even up and running when its abundantly clear the employees aren’t doing anything the majority of the time. They didn’t even start working on my claim until 2 weeks after my accident and when I cancelled my policy and asked for a refund they gave me an extremely hard time about everything, if it wasn’t for my lawyer they probably wouldn’t even be paying for my car, however after constant pushing they’ve finalized my payoff amount. Its now January and I’m still waiting for them to payoff my car loan and give me my portion. Terrible company, terrible people working there, just terrible.

I filed a claim about one month ago, sent out the paper work over 3 weeks ago and I have not heard anything. With being on hold for 30 minutes waiting for a representative to tell me that the claim has not been updated and the adjuster never returning my calls, it has made this whole experience dreadful, no other insurance company would treat their clients like this. It’s almost as if no one works at this company because no one is doing their job. I’ve been suffering from an accident that wasn’t even my fault and this insurance company is not even doing anything about it which makes this aggravating. So I agree with all the one star reviews.

Claim (# 20003616736). The repair shop called me over a week ago and told me that my car was ready. Which is good news, except that they can't release it to me yet because Infinity has not issued the payment. It's been over 2 months since I had the accident, at this rate it'll be 3 months before I get my car back.

I wish I could give negative stars, this company is horrible!! Dealing with Infinity was worse than the actual accident! They never return your calls, I’m pretty sure my adjuster doesn’t exist because I’ve never even spoken to her. My accident happened 2 months ago, they told me they wouldn’t pay for the storage fee when the only reason my car was in storage was because their client hit me! And they take their sweet time so they don’t have to pay. The customer service is horrible, I will not be recommending this company to ANYONE!! This whole experience has been a nightmare. Does anyone do their job in this company???

Much like many of the reviews here, I was involved in an accident with one of their insureds on November 19th. With the exception of the original call to the 800 number to get a claim number I have yet to talk to anyone in person. The adjuster Jave Alvarez has never answered the phone and the voicemail is usually full. It's a month later and nothing has been done. I'm just going to file the claim with my insurance company and let them subrogate.