Infinity Insurance Agency, Inc.Reviews of infinityauto.com

This is the worst insurance company ever my car was totaled by another driver and they won't answer my phone calls and emails or return my messages I've been waiting for 3 months.

I've been with infinity for around 3 month's now. So far every month something or other has came up as an issue and had to pay the initial amount and reinstate my policy. They claim other drivers and request a fine or original initial payment and start my policy all over again. If someone else was driving my car I would of put them on the initial application and excluded them from the beginning. They claimed because of a phone call they made to me and who lives in my house hold that they determined someone else might drive my car even though I never said someone else drives it or even has a driver license to operate any motor vehicle. After heated discussion on how they take it upon them selves to think that there might be other drivers is just an excuse to rob us of our hard earned money. It's bad enough dealing with registration suspension fees for no insurance with the crooks at the DMV and then to be having to go through this nonsense is absurd. I have a little one with me when I go out and to already been without insurance because of something they "think" is totally unprofessional and scary for me. God forbid something happens I get in an accident and the whole time my insurance is suspended because of an assumption they make is not cool at all. I went ahead and cancelled and now I'm looking to go to another insurance company hopefully more professional and not trying to get me for my hard earned money for ridiculous claims. If it was up to me they wouldn't get no stars at all.

My vehicle was hit by one of their customers on November 17th. It took 2 weeks to get a rental car and then a month for them to determine it was a total loss. They still owe me over $1700 and adjuster on my claim is now on a leave of absence. His supervisor has blocked my emails and refuses to return my call. I'm having to go to my local news channel to see if I can get some help to get this claim closed. This is truly an awful company. The very first adjuster I had advised me "she only works Monday to Friday 8 to 5 and she's very over worked plus their insureds come first." Good luck to anyone who has to work with them. Just go straight to an attorney or your local news channel to help you. Also I get the email address to his supervisor and he blocks my messages. I have been reading through all these reviews and have to laugh as infinity is always saying once you contact them they will have someone call you back. This is a complete lie. I have been calling daily Monday to Friday for weeks with no response.

Es la peor Aseguranza que yo e tenido, no quiere hacerse responsable de lo que le corresponde y me manda documentos para firmar en blanco y creo que ninguna persona va a firmar un documento donde no sabe que está firmando.

There client got in an accident with my son. We have the police reports statement saying it there party fault and it been 5 month now that they didn't respond to us are my attorneys...I'm gonna take there party to small claim court

the worst company I've been dealing with. they take forever to deal with your issue. They never pick up calls ... and those assigned adjusters are the worst ... this is what the voicemail say: You have reached the voice mail of "adjuster name" i'm currently in the office but assisting another customer right now ; please leave your name phone number claim number and the reason for the call and I will give you a call back . If you call before 3pm I will return your call by the end of the day and if you called after 3pm I will return your call by the the next following day by 10 am... " common guys why would you leave such voicemail when you know you will not or might not call as your voicemail says? You better change that voicemail and say something like" I will return your call as soon as I can" ... this is much more understandable And you guys need to stop ignoring your customers ... you need to know that communication is the key... we will appreciate and understand if you guys tell us that the issue is gonna take a little longer and we need to be patient rather than not saying anything and ignoring us like you guys don't care . I mentioned that since the incident my car is making a noise which is getting worst everyday I keep driving it like that and since I am still waiting and still don't know how long is gonna take for my car to be fix... I am glad I don't have insurance with them and I will never get insurance with infinity either with its third parties affiliate and I will never advise somebody to get insurance with this company. I am sooo disappointed. They have no sense of customer and if I could rate less than one star I would

I was in an accident where an Infinity customer was at fault on Nov. 1st. They admitted it at the scene to me and the police, and it was clear they caused it. I got a voicemail from an Infinity agent a few days later asking me to provide a statement so the claim could be processed. I called them at least 5 times and got their voicemail every time, never got a call back to my messages so I finally left the statement on their voicemail. Needing my car fixed ASAP, I went through my insurance to cover the damages, who said I would get my $500 deductible back as soon as Infinity processed the claim. It's been 3 months and no word. I've called the Infinity agent multiple times, never gotten an answer or return call. I've probably spent a combined 3 hours on hold with the general line number (including my entire 30 minute lunch break today) and never gotten someone to pick up. The only time I've heard from them since that one voicemail was when another agent called me about a month later about the WRONG ACCIDENT. He said they must have mixed up the claim numbers, but when I tried to talk to him about my accident he said that would need to go through the agent who may or may not actually still be employed by Infinity.

Headline: Known for infinity of excuses to not pay when incident occurs, but good money stealers every month! If you want to pay monthly fees and receive horrible customer service and have them leave you in isolation when you get into an accident, then this may be a good fit. In all honestly, I would NOT recommend this insurance company. Shop somewhere else because Infinity Auto Insurance stands for money eaters, but when an accident comes along, they make sure to find every possible act to back off by finding any possible (again possible) excuse to not cover a penny of damages from their pockets. They do NOT commit to the customer. They do NOT commit their customers. My mom had an accident on December 28th, 2019. She was not at fault. I upload photos online for them to review and gave them the license plate of the car that hit my mom. I was told that the claims department guy was going to call me, and he never did. The claim department guy gave my mom his attitude with a rough tone. Boy, I know she can’t speak English, but she’s not dumb. Even when I email him the police report, he never looked at it. It was only after following up that I was on the phone with him that he was reviewing the police report on the information he was waiting on to reopen my case, but he closed it. Endless calls, endless follow ups (me doing all the work they should be doing as employees/ insurance company) and no picks and no email responses. It’s a disgrace to be earning your income by lying to people. INFINITY, please be honest to your costumers, be straight with them on what you are selling them – YOU ARE SELING THEM AN EMPTY PRODUCT. DON’T JUST PICK UP YOUR CHECK EVERY MONTH AND EXPECT NOT TO PROVIDE THE SERVICES WHEN NEED. I’m taking my money where I can protect my vehicle and get real service.