Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Hola yo digo que mejor nos juntemos todos los que hemos tenido mala experiencia con infinity y pongamos una demanda contra esta compañía por fraude y por dar información falsa por vendernos pólizas que no sirven somos muchas personas que tuvimos malas experiencias con infinity

Honestly the worst auto insurance company I have ever dealt with. They do not seem like they care about you or value you as a customer at all. All they care about is that your monthly payment goes through or your policy isn't active. I called in this morning and spoke to a woman with a language barrier. I have been notified due to COVID-19 some insurances were doing discounts/extensions on payments. I have been working from home for WEEKS. I do not even drive my car as we have been notified to stay home. I asked about a discount and was told they are not doing anything like that. I then asked about an extension, my mom and I pay $456 together and that isn't a cheap monthly payment. She proceeded to tell me that if I wanted my policy to stay active I had to make my full payment and there was nothing she could do for me. If I were unemployed and not even receiving unemployment I would find this as a big slap in the face for someone who pays their monthly payment on time every month. Saving money, you get what you get. If you were thinking about choosing this company for an auto insurer, I would think twice and spend a little more to be treated like a value customer.

Pretty bad the amount of money spent to insurance companies and they can’t help with the virus situation. Most everyone else is working with us but not infinity. I spend 400 monthly and I have less then 10 in the bank but you guys can’t help us in need. Pretty messed up.

On December 25th, I was rear-ended by a driver who is insured by Infinity Auto. I was making a right turn and was hit from behind by a driver who was not paying any attention to the road. The driver got out of his car to make sure I was not hurt, which I wasn't. I felt bad for the guy, he was distraught. I told him insurance would handle it. He gave me his insurance information and I took photos of both of our cars. He didn't ask for my insurance nor did he take any photos of the scene. I have since learned he's decided to hire a person injury attorney. The story he's telling is completely fabricated and entirely impossible given the damage to my car. If the other driver was injured or thought I was at fault, you would think he would ask for my insurance and / or take photos? He did neither. He only decided to hire a personal injury attorney after I filed my claim. It was an open-and-shut case and this guy, with the help of Infinity Auto Insurance, has turned the situation into a nightmare. I have called Infinity Auto Insurance (and the adjuster) repeatedly since and have yet to hear back from him. Yet, I continue to receive paperwork from Infinity Auto Insurance in the mail stating that I am "unreachable" and they "see no liability on the part of [their] insured." It's a joke. I would like the opportunity to speak with Infinity Auto Insurance, if only I could get them to return my calls. I am absolutely confident that their driver is at fault. The situation is black and white. After reading every review on this website, I see this is a consistent pattern for them. This company seems to be fraudulent. If necessary, I will have to elevate this to the Better Business Bureau and the appropriate authorities.

The worse company around, disrespectful to costumers, they do not care at all. After they overcharged me almost $ 100 I contacted them and they said the reason was because I did not sigh some policy documents which I did, but any way if that was the case and I did not sign these documents how come they deducted my account automatically overcharging me ( they could've contacted me), instead they charged me $ 214 when the payment was supposed to be $ 131. Everyone knows how the situation is in the country and in the whole world, most companies are giving their customers a break and instead they are overcharging me, when I asked them if I cancel the policy how much would you refund me the representative said $ 63, which is even less then they are overcharging me. They did not show any kind of respect or concern, or caring

This place is horrible I definitely wouldn't recommend I was in an accident last September and I total loss and they still haven't closed my claim. I leave message after message and no call return

Please please don’t buy infinity. I just bought 2020 infinity and I already had issues with oil leak and Malfunction issues. I wish I can post photos

I have had this insurance for a while now. I have never been late on any payments or anything like that. On January I made a claim and i was assigned an adjustor who did not take care of my problem as he should have. He told me he would take care of everything, he said i did not have to worry about anything at all he said he would keep in contact with me through the whole process and he only called me ONCE! i am so upset that he left the whole thing half way i have been making payments on a car that i don't have anymore because this person decides not to do his job correctly. If i could give 0 stars i would. I have been trying to get in contact with him and his manager for almost a month now. And it has been hell trying leaving messages and calling 10 time a day. And i call customer service and they always just respond with “im sorry we cant help you with that call your adjuster” but when i tell them i did already 100 times they just say “then I recommend for you to report them to headquarters” which they wont provide me with a number either. This is so crazy and not cheap at all!