Infinity Insurance Agency, Inc.Reviews of infinityauto.com

This insurance is a scam, they won't answer the phone anymore, their adjuster tries to bully you, and you don't comply they stop answering. First on only time I talk to prince the adjuster and he was a mess saying he was going to get fired if I didn't release the car to them, what a joke for an employee but I guess that's their tactics. Lawsuit is coming up. Don't get this insurance.

Substandard service and coverage. They use junk parts for repairs. Impossible to cancel policy without being charged a ton of fees. Will not do a visual inspection for any claim and write the lowest possible estimate theu can. Using COVID to get out of doing real work like the rest of us. Worst insurance company I have ever had

Si tuviera la opción de darles 0 estrellas se las daría. Llevo un mes esperando respuestas sobre un reclamo que hice desde agosto Y todavía no me han dado respuesta, la ajustadora sólo sé su nombre por q de hablar con ella etc nunca Por que nunca contesta, claro como no es ella la q lleva un mes a pies por eso se da su puesto, los representantes muchos son unos groseros y la única información que me dan es la misma q ya se 🤷🏻‍♀️. Definitivamente es la peor Aseguranza q he tenido no la recomiendo. Yo nunca dejo opiniones en nada pero hoy tuve q hacerlo por q para cobrar son los #1 pero para resolverte un problemas ufff ni hablar.

I really think Trustpilot should give the option of negative stars because the employees at this company are not helpful! they took away the car rental, with 2 different excuses and nobody is picking up our calls or returning our emails, I have left several voicemails asking to get contacted by a manager... and nothing. I just started this insurance company in January this year, thinking I was making a smart move. If you are planning to change to this company, DONT! Jessica Martin, John Ory, and 3 others I called and nobody has called back, but they put in their notes that they have been calling us. Cus I spoke with one manager who couldn't help but saw the notes. No voicemails. Nothing!!!! we are without a rental and without information!

worst ever when filling a claim over 3 weeks ived filled a claim and i cant get a call back or email from my adjuster or his supervisor ive been paying out of pocket for a car rental and still i havent had any status on my claim i lost count of how many times i left messages to both adjuster and supervisor and nothing ive been paying infinity for over 20 years for my vehicles insurance

I have been in an accident 4 days ago and still no answer for the insurance's adjuster, i wont recommend this insurance to anyone. They dont even care the customer situation, customer service sucks, no helping at all

On Saturday, August 1, 2020. I had an accident while I was waiting at a red light when someone hit me by the left back of my car, a Toyota Corolla 2017. I called that day to report the accident. Infinity took the Report and told me that the adjuster will call me as soon as possible. He called until Monday and took my report again. I told him that I had some upper back pain problems and some of the people like my nephew, who is sixteen years old, who was where the other car hit us had a back pain problem too. The Claims Adjuster named Jonathan Lopez did not send us to the doctor to check up, and the only thing he did was to send me to one of your bodyshops to get the estimate outside of the vehicle. I took the car to the body shop. They did not open the car or did something to check the damage like the left back door that was unable to open. They just looked at the damage outside and gave me an estimate of 1473.63 dollars. The car was really damaged. The parts they value were not the original parts from Toyota. I decided to take the car to an independent body shop for the check up. I called several times to the adjuster, Jonathan, and he did not answer my calls till three days after. He said that the estimate was lower than my deductible and he closed the case. I think it was unprofessional and irresponsible to close the case without taking me to the doctor and without checking my car in depth. The independent bodyshop estimate 5900. It was way more your estimate. The body shop does not want to start working until I pay them because they have a lot of troubles with Kemper and other insurance. I have only one car and I need it to work, I will fix my car once I get in a vacation because I need my car and I do not want to get the bus and risk my health due to Covid or rent a car while the car is two weeks or a month in bodyshop while they are waiting to get paid by the insurance or the unprofessional and irresponsable adjuster. I am paying for that car and the full coverage insurance is mine, I paid for it and the responsibility to get the car fixed is mine. I have been in your company over a decade and it is the first time I get in an accident and I felt secure with you but this is a slap on my face because I feel betrayed by the people who work in this company. I feel insecure due to the irresponsibility and the lack of professionalism from your adjusters and the people who work there. I do not feel any trust anymore and I won't send my car to a body shop before I get my check. I paid for full coverage to get my car covered when this thing happened. I did not receive any medical assistance and we had to go to a massage therapist to reduce the pain and pay for medicine for the back pain and headaches. I never got the medical attention I paid for it in the insurance.

I had an accident in which the vehicle was a total loss, I suffered a broken vertebra. Infinity denied me coverage based on a technicality that was NOT in my policy. The adjuster, Shana L., refused to disclose how she made the decision, and no appeals process was made available to me. Infinity did not even offer to have a second person look at my claim. I have to pay more than $30K (including car payments and medical costs) for my accident. It is absolutely shameful how they conduct business with such utter contempt for transparency or honesty.