Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Nov 11, 2020

Good afternoon Mr Lainez. Thank you for the review. We're sorry to learn about the long hold time, especially via chat and welcome the opportunity to further look into the issue with VIN not matching that of DMV. This is definitely not something we want anyone to experience. Please send us an Email to: [email protected]. Include your policy number along with your primary telephone number to provide further assistance. Looking forward to your message. Thank you and have a great day! -Miriam, CS Consultant

Response from Infinity Insurance Agency, Inc.Nov 11, 2020

Good afternoon MrsW, Your review is appreciated. We regret to learn that you have not been able to reach anyone by phone and welcome the opportunity to further assist with your valid complaint. Please send us an Email to: [email protected]. Include the Claim/Policy number, if you have one; along with a good contact number to reach you. This will allow us to further look into the matter. Thank you and hope to hear from you soon. -Miriam, CS Consultant

Response from Infinity Insurance Agency, Inc.Nov 2, 2020

Good afternoon, Christian. I am very sorry to learn about your unpleasant incident. Next, these are not the sort of impressions we want any clients to have. As a result, we would like to examine your scenario and could commence the moment you send out an email to: [email protected]. If you decide to compose an email, then we kindly ask that you send your policy number or claim number for a more favorable experience. We hope to be of service soon! Have a marvelous day. —Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Oct 29, 2020

Good day, Mike. Thank you for calling our attention to this event. Your frustration is understandable. We are sincerely sorry to hear that you were not satisfied with the premiums. By all means, we'd like to review your situation. To begin, we encourage you to send out an email to [email protected]. Most people that include a policy number or a claim number in there email usually end up having a better digital customer service experience. If we can be of further service, please write us at [email protected]. Take care, —Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Oct 29, 2020

Good afternoon, Nadia Mikhaylov. We feel terrible about your unpleasant incident and would like to make amends. Besides, these are not the kind of impressions that we want any consumer to have. Moreover, we could start researching your situation the moment you send out an email to : [email protected], in which it would be best to include a phone number, along with a policy number or a claim number. Until you are completely satisfied we will try harder and give some more service since our greatest concern is to please clients. Thank you for your writing to the Company. —Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Oct 28, 2020

Good afternoon, Cindy. We're sorry to learn that you seem to be at cross purposes. We want to give more service if we have not met your expectations. As a result, we would be delighted to research your scenario. Next, we encourage you to send out an email to [email protected], in which should include a policy number or a claim number, along with a phone number to permit the adjusters to follow-up. We appreciate the time and effort you spent letting us know about this. If we can answer any questions, please email us at [email protected]. Have a wonderful day. —Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Oct 27, 2020

Good afternoon, David. We feel terrible about your having these sort of impressions about the enterprise. It's certainly not how we want consumers to feel. Moreover, we would be delighted to research your situation. Besides, we encourage consumers to send out an email to [email protected], with should include either a policy number or a claim number for a more favorable digital customer service experience. Thank you for contacting the Company with your concerns. We hope to hear from you soon! Good day, sir. —Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Oct 7, 2020

Good morning Consumer, Your review is appreciated. We regret to learn about your negative claims experience and welcome the opportunity to further look into the matter. Please send us an Email to: [email protected] with a brief description and/or inquiry, policy/claim number and a good contact number to reach you. We will then expedite a response from you claims team. Thank you and have a great day. -Miriam, CS Consultant