InfinitikloudReviews of infinitikloud.com

I read lots of great reviews on this product before purchasing one. I purchased my photo stick on December 5, 2021. Hoping that would be enough time to receive it by Christmas. Understandably businesses right now have obstacles but as of today January 19th 2022, I still have not received my order. On January 4 I started to email them inquiring about my order. Even left my number and asked for someone from customer service to contact me because none of the email response answered my question and they continually just gave me the run around. On January 6th they gave me a tracking # which also till this today states that USPS is still awaiting package from them. I emailed about that and of course just got back automated responses. Finally just asked for a refund because no one can seem to help me out and explain where my order is. Was told they can not do that because it shows it’s been shipped out. Funny that USPS shows awaiting package still. CUSTOMER SERVICE ABSOLUTELY SUCKS!!! I’m a very understanding person but I don’t like being lied to. Maybe one day I’ll finally receive it but I will NEVER order ANYTHING from them again no matter how good it is. Companies need to remember that it’s your customers that are the most important and most people would just like an honest update as to what is going on.

I wish I had of researched this more! It took over 2 months to get the product andb it was the wrong order. The order finally did arrive but I can't even use it! It IS NOT AS EASY AS THEY SAY...

January 2022 I wish I had read this site before purchasing items from this company. Like everyone else they take your money but send no goods. When enquiring all you get are general customer emails fobbing you off. Lost count of the number I have so far but like everyone else it looks to be a scam and many people like myself have fallen for it. DO NOT PURCHASE ITEMS FROM THIS COMPANY. Ordered 14th December and have not received any concrete reply or items from them. Asking for a refund and that is no joy either. NOT A RELIABLE COMPANY and didnt know Chinese as would not have entertained buying from them at all.

I received this product about a year ago and only found it the other day so I plugged it in. it "seems" to be working but its still downloading now for about 17hours. no idea how long more. cannot find any help

I want to get a new phone and laptop so thought this product would be ideal to do all the transferring of files and photos. I sent my money early November and have received nothing despite my constant emails of concern other than a standard email to confirm Customer Service will look in to it. I am so annoyed and feel I've been scammed. I requested a refund in December as urgently need a gadget like this but cant afford another one until this is refunded. Very very disappointed. Sally Johnson

I ordered November 30, 2021 for a Christmas gift and have had the same issues as the others on this thread. Canned responses, no tracking number and I assume the company is going bankrupt from not being able to handle the flood of orders. Only one response on 12-15-21 was from an actual person. My most recent response was saying they will close my ticket if more info is not received when NO info was asked for. Do not buy if you actually expect to receive the product you paid for. *update 1/22/22: after I left this review and emailed again I finally receive messages from a person. I asked for a refund. They tried to offer me discounts off future orders and then off the order I still had not received. I advised if they could provide an actual tracking number I would consider the discount off the current order. If not, to please refund. Needless to say the tracking number still could not be provided BUT they did issue me a full refund and it was received in my account. I will never try to order from them in the future but I did at least receive my money back.

If I could give this company a -10 stars I would. I ordered the memory stick on the 7th December. There was nothing to say that they might have had a massive backlog or that I would not receive it by Christmas. I paid for that and the lifetime guarantee and they took my money immediately through Paypal. I received a confirmation of my order the same day stating that I would be informed when my package was shipped. There was no indication that there would be a delay and I did not realise it was coming from China. Had I known I would not have ordered it. I contacted Paypal and they contacted the company on the 23rd December. They lied and said my order had been sent which it definitely had not and I contacted Paypal to inform them. Not having heard from them I contacted them on the 16th December and they responded saying a ticket had been opened and my order prioritised. They then proceeded to inform me that there would be delays through the Christmas holidays and staff would be with their families for the holidays. On the same day I received a transaction report, leading me to believe something was being done. I decided to contact Paypal, who informed me on the 23rd December that the package had been sent!!!! As this had come from Paypal I had no reason to believe it wasn’t correct as the information showed the tracking number, transaction number and all the details. I then received a request from the company asking for my details and I responded with a Resounding NO you already have them. Thank God I paid through Paypal I thought but that turned out to be a mistake. On the 24th December I received a notification stating “This is a confirmation of your final payment” and I am hoping Paypal have not paid them any more money. I sent copies of my correspondence to Paypal who seem to have ignored them and closed my case. Thank you Paypal, I will never use you again. The companies tracking states that my package was picked up by DHL Asia on the 30th December, the first hint that it was coming from China. Since then, I have contacted the company several times. They completely ignored the content of my emails and send out a standard email stating that if you respond your query will be assigned to your personal representative. What a load of bull…..t. As previously stated above, they do not answer the phone and chat doesn’t work!!!!! They are so busy they have time to send out advertising for further products. I have even emailed my local DHL, who have also not replied. Customer Service - what customer service - there isn’t any. Needless to say, today is the 6th January and I have still not received my order. I am a 74 year old grandmother just trying to buy a Christmas present. COVID is being blamed for everything but this is ridiculous. Do I stand any chance of getting this product or my money returned? …………………. Would I recommend this company - DEFINITELY NOT. Would I recommend buying ANY of their products -DEFINITELY NOT. Would I expect Paypal and DHL to act upon my comments and respond appropriately I would hope so, BUT they are big companies who couldn’t care less that one elderly persons Christmas present purchase went drastically wrong. Update Having just received a response from the company through Trust Pilot, I have tried to contact them through chat. Cannot find it on their system. So went through support and - guess what I got as a response - the same standard letter I have already had 6 times. I am sorry but they are making absolutely no effort at all to help in this matter and you can be sure I will continue to report updates on Trust Pilot to ensure others reconsider whether or not they wish to purchase from this company. Oh and by the way when you ring the UK number answer phone states the office is currently CLOSED. Update 9th January Decided to try and check again where my order is supposed to be. Checked DHL global with tracking number and it showed it had gone to Australia. So, decided to download the shipping After Ship tracker against my better judgement I might add, put in the tracking number - shows product sent to Germany and supposed to be in UK as of yesterday. However, the tracker indicates sent to a local distribution centre somewhere near Burnley and appears to be on its way to Slough having passed where I live not once but TWICE. What a debacle - looks like it’s on its way back to them!!!!!!!!!!!!!! Watch this space…… Whilst writing this update I have received a notification that my purchase is in Australia - what more can I say. Can’t ask Paypal to help as they have already emailed me to say I cannot go back to them.…

Ordered in October 2021 and still waiting to receive it in January 2022. I have sent several emails requesting follow up or a refund and have received neither. Definitely a scam! Someone is making a lot of money for nothing in return😡😡