Infinitikloud is listed under Malls & Marketplaces.
Infinitikloud (infinitikloud.com) has 131 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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cathy S.
ordered place on January 4, 2022.. today is February 8, 2022, STILL HAVE NOT RECEIVED ORDER... WHERE IS IT PLEASE? THANK YOU
Response from InfinitikloudFeb 9, 2022
Greetings, Cathy! I am sorry to hear that you have not yet received your order. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response. Monique from InfinitiKloud Customer Care
David
I ordered 2 devices in April 2021 and they have yet to work. I request to have my password rest (it has never worked) and I have been waiting for 2 weeks now (to have a password reset!!!) They keep sayiong they are working on it with the same email response that I have seen on these other reviews. I have worked in IT and customer service for years and I have NEVER seen such a terrible company. All I want is to be able to use the device. Absolutely horrendous service... I have supplied my order number several times now. Here it is again.. Order# 144950110 Order Date April 3 2021
Response from InfinitikloudFeb 8, 2022
Hello David! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. For us to properly assist you in regards to password reset, kindly provide us your order number to locate your account. We are looking forward to your response. - Keeshia from InfinitiKloud Customer Care
Peter P.
My device was not backing up basic word documents. I emailed customer services and after 3 weeks received a reply and a fix. I applied the fix and now the product does not work at all. Contacted Infintikloud again and no reply. In summary every aspect of Infinikloud is big disappointment
Response from InfinitikloudFeb 4, 2022
Hello Peter Pan2, Sorry to hear that your InfinitiKloud stopped working. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response. Stay safe! Monique from InfinitiKloud Customer Care
Mike B.
After long delay it arrived. Plugged into computer but nothing came up on the screen anything like the dashboard shown in the accompanying instructions. Managed to find in file explorer and sliding the pc icon over the infiniti icon got to start downloading. The next day downloaded a bit more. Since then have not been able to open device at all, a really big waste of time, does not do what they say at all, probably a scam and a waste of money
Response from InfinitikloudFeb 2, 2022
Hello Mike! We are sorry to hear that you experiencing issues in backing up. We would like an opportunity to talk and assist you further, kindly provide us the Order Number to locate your account. - Keeshia from InfinitiKloud Customer Care
LUCIE A.
SCAM DO NOT USE still waiting for an order from last year!!!
Response from InfinitikloudFeb 1, 2022
Greetings, Lucie! I am sorry to hear that you have not yet received your order. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email with regards to your order's shipping status. I look forward to your response. Monique from InfinitiKloud Customer Care
Jackie C.
Dreadful customer service. Ordered early December '21 for a Christmas present. Still not received. Getting automatic responses like other customers. Have put Paypal onto it, determined to get a refund. Shocking customer service. I note also that even the responses to customers' reviews on this site are ALL THE SAME AUTOMATED RESPONSE!
Response from InfinitikloudJan 30, 2022
Hello Jackie! Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. We have sent you an email to assist you better regarding your order. Please feel free to reply to our email if you have any other questions and clarifications. - Keeshia from Infinitikloud Customer Care
Neil F.
I continue to receive what appear to be automated replies apologising for the delay. I have requested a refund.... again no action. I have requested a telephone number to contact but again......nothing. I do receive offers of goods at 50% discount but no idiot would go for that throwing good money after bad. The "Support" help is rubbish. Surely I have a right to a full refund. So what about it Infiniti?
Response from InfinitikloudJan 30, 2022
Hello Neil! Thank you for posting a review and we’re sorry to hear that your order has still not been received yet. We have sent you an email regarding status of your order. Please feel free to reply to our email if you have any other questions and clarifications. - Keeshia from Infinitikloud Customer Care
Keith W.
Despite all the negative reviews, my devices arrived today and they are brilliant! i can understand the problems with COVID 19, but that does not call for all the claims of SCAM. Yes, I had a long wait, but the device eventually arrived, and I am happy. Thank you Infinitekloud. KEITH.
Response from InfinitikloudJan 25, 2022
Hello Keith! Thank you for the great review! We really appreciate you being a customer and helping to share the word about us. Have a nice day!
