InfinitikloudReviews of infinitikloud.com

Ordered January 22 and still not received and on reading the trusted pilot site reviews, I will lodge a dispute with PayPal for my money back. Why is this company still allowed to trade. Please do not respond to me by email via outsourced call centre as this just makes things worse.

Unlike many reviewers I have had a long dialog with Infinitkloud customer. Sadly this interaction has not been a happy experience. What started as a simple matter of word documents not copying quickly escalated into the product not working at all after they sent me through a new executable file. I have exchanged 20+ emails with them and I’m still left with a product that does not work and no refund will be given. The final emails were extremely patronising suggesting I didn’t have WIFI or I must have forgotten my email address or password. Do not waste your money on this product it is just nor worth the risk. Hopefully this review will not invoke a response from Infinitkloud as I have already received enough banal comments from them to last a life time

Really do think this is a con. Looks very impressive but doesn’t do what it says except £58 lighter & 7 hours wasted. Only tried to pack up pics off iPhone & had to leave it running all night- so slow to find out not done a thing & said need to buy more memory. Can’t be case as so much free memory on my phone. ??? Try to get help and just goes to BUY pages. Wish I had read reviews first Not worthy of a 1* I have since phoned help line to provide order number & IT SAID OUR OFFICE CURRENTLY CLOSED & LINE DISCONNECTED!!!!!

I have been waiting for my order since placing an order in early December 2021. I paid for 2 sticks which still haven’t arrived.

INFINITI KLOUD Gen 2 Charge DELETED UNSELECTED FILES FROM MY COMPUTER! I thought the InfinitiKloud would be a great way to safeguard my pics. Unfortunately, that's not entirely true. When I clicked the pic's option, but did not select the documents, movies, etc, the my UNSELECTED items DISAPPEARED FROM MY COMPUTER! I didn't need long-term copies of them, but I did need to have them on my computer. But no, THEY ARE GONE! I am not impressed with this development. When I didn't select them, why was ANY action taken on them?!? When I see the backup folders, there is no date on them, nor can I label them; there is no way to know the time of that particular backup. I WOULD NEVER BUY THIS DEVICE AGAIN!!!

I Purchased 3 dongles & Micro SD Cards in March 2021. Have never been able to get them to work. App on Android Phone just locks up everytime I insert the dongle with error messages. No phone numbers to call for support so I have send messages via the link on website, but the only response I get are the auto generated responses and messages to ask if my issue has been resolved. Almost 12 months later, I have still not had any response from any technical support person. My next step will be to ask for a refund of my money.

I placed an order on December 8 2021 and have yet to receive it. Have contacted them several times and they say it has been shipped. Finally called them today and they offered me 50% in store credit for future purchases Told them to either reship item or give me a refund, said I need to wait one more week to get a reshipment We will see

***** UPDATE******I did receive my order and it all looks good. Thank you for addressing my concerns and following up so promptly! ************ I should have realized it was to good to be true. I was charged 2x because the order was taken without my address being put in. (should be a clue) I entered my address and attempted to correct my order but it charged me again. I thought since my address wasn't complete it would NOT have allowed the order to proceed, like legitimate websites and companies. It also locks on to the 'great deal' for another stick and can't get by that page except by clicking to purchase. It is messed up.