InfinitikloudReviews of infinitikloud.com

Ordered my Kloud and after about 2 months it finally arrived. Having been away for a while I finally tried it out this week on my tablet and Samsung galaxy phone. Absolute rubbish. Followed all instructions and it's not downloaded anything. Just a blank screen. Reloaded the app several times but no good at all. Sadly I'm probably outside the 30 day refund time so I'm stuck with it. Would I recommend it? No. Save your money.

Ordered in Australia via official site Infinitikloud.io. No mention whatsoever on this site of two models - the SD and the recharge. Needed to use with iphone and searched online to satisfy myself that the Infinitikloud could be used with iphone and all resources said it could so ordered the product. Nowhere on the official site did it say the device sold via this site would NOT work with iphone. Of course when i get the product, I have been given an SD model (again, official site DOES NOT give you a choice of model to buy, just gives you the SD). Chatted online with support - of course, NO you cannot exchange once you put in your order. I actually think this is illegal not allowing you to return a product that does not suit your needs and where you are led to believe it will. HIGHLY RECOMMEND NOT HAVING ANYTHING TO DO WITH THIS COMPANY.

How do I return the item, does not work and can't get an answer by phone. I don't have my order number but all other shipping items.

I got the product and plugged it in [with the SD card in] and it had none of the various options shown in the instructions supplied. I tried every button and option and couldn't get it to work. Rung up support and explained the problem. The person who answered was polite and seemed helpful but simply sent me copies of all the instructions I already had that didn't work. I had also sent an email separately explaining the problem with screen shots of the problem. Got a reply that was no help. Sent 2 more emails with screen shots showing the difference between what I was seeing and what the instructions said I should be looking at. Again no reply to either. I have return the products and waiting for a refund.

2116491554 this is purchase number still no updates since 27th August no use emailing support they keep telling me the same thing I want a refund I'm ova the wait and I lost all my memory cause of waiting so long no need for it ..

My experience was I paid for product and it never arrived. Tracking showed it travelled the world in wrong direction and disappeared. Customer service was non existent they ignored my requests for further information then refund. Agree with many a scam don't touch it.

Great product! I ordered it from Amazon and it was delivered in no time in a nice packaging.

A total rip off. Doesn't work. I've never seen the screens shown on the instruction leaflet = only a request to "buy now"./ Help is a farce. I keep getting the same reply from each 'consultant' - none of them have read what I have described. "Just download the software - reinstall and that's it" This is clealy a scam - I've wasted money and three days of my life on this one - walking away now. Requests for a refund under the terms of the 30 day guarantee are ignored. How is it that outfits like this are allowed to remain on the face of the planet? Follow up. I have been able to negotiate a complete refund of the purchase price. Thanks to those concerned. Considering the confusing nature of the product and the lack of real support, this comes as something of a pleasant surprise. However, I really needed the promise that this product offers. Why it didn't work remains a mystery. My search for a photo backup system which works continues. FN