jura Z.
Hyped product - Hyped service
(I'm giving them 1 star because 0 is not an option.) I'm writing from Barcelona. I wanted to order the InfinitiKloud SD as a gift and unfortunately got sucked into buying because of the special deals that were added on after the initial interest. The packages arrived within a couple of weeks, so no complaint there. However, I was surprised that there were 4 USBs and 4 microcards; the hype had stated that the USBs were plug in and go, so, that was the first issue I had with the product. However, even more serious was the fact that once plugged in, it did not work as promised: duplicate photos were not removed and there is no way to classify the photos beyond the type of program. Seeing that this was not what I had ordered, On 6 July, I sent a package with 3 X InfinitiKloud SDs, 2 X 64GB Microcards and 1 X 32GB Microcard, (all unopened) to: INFINITI KLOUD RETURNS POSTBUS 7218 3109 AE SCHEIDAM NETHERLANDS It was sent within the 30-day, money back guarantee but I have not been reimbursed yet.
Response from InfinitikloudAug 21, 2021
Hello Jura! We are sorry to hear that your experience didn’t match your expectations. With the limited information that we have, we are unable to locate your order details. Please respond with your order number or feel free to reach out to our customer support team via https://support.infinitikloud.com/hc/en-us for us to provide you further assistance. We're not perfect and sometimes we may have issues. We'll own up to it and we'll do our best to make things right if you give us another chance.


