Infinite Auto ProtectionReviews of infiniteautoprotection.com

Sadly I believed I was purchasing a 5 star auto warranty (Platinum Version); however upon my first claim experience (Sept 2021) with my 2017 Infiniti Q50 (original buyer and fully maintained) as a result of a seized compressor which in turn broke the belt, alternator failure and a host of other incidental "chain events" I realized this warranty was indeed not worth anything. The repair cost was $3100 not including towing and rental vehicle. The APPROVED expense was $400 requiring that my compressor be purchased on EBAY. The service shop refused to take this course of action. I appealed the warranty with no success nor ANY replies from customer service. One week was wasted ~ one week's worth of rental expense ~ I ultimately got 50% of the repair covered by Infiniti AT the Infiniti dealer where my regular servicing is done ~ they coded the repair under their "goodwill" warranty. I have cancelled the warranty ~ over a month ago with no sign of a refund check (per contract) NOR correspondence of any type. The denial of the claim was based on one clause in the contract that states any "consequential damage/residual damage" from one event is not covered ~ hence the belt, alternator, etc. which required replacement as a result of the compressor. Further, your vehicle MUST be charged for 6 hours of service work before any reimbursement ($35 p/day) of a rental car therefore I received NO compensation whatsoever for my seemingly ordinary event that occurred with my vehicle ~ the SOLE reason I purchased the warranty was to provide for coverage in this exact type of event. This company should not be permitted to be in business and I will be addressing the matter in greater detail with the State of Michigan. Leslie

UPDATE from 9-24-2021 review: I had policies on 2 cars; see below for how I have been treated on both policies... I sold one car in June 2021 and sent the documentation to get a refund. To date, I have received no refund and no response except that the refund is being processed. I made a claim on the 2nd car and got a run-around. They wanted the tile, bill of sale, current registration, and ALL maintenance records back to date of purchase in 2013. I told them that I did not have all of these records and was told my claim could not be processed without full compliance. I cancelled this policy and still have not received a refund. I would never use this company again for anything!!!!!

ZERO DEDUCIBLE MEANS YOU STILL PAY NO MATTER WHAT. Because the give the shop an unreasonable dollar amount to work with. You are made to pay the difference.

I've called these guys 10 plus times with no response....They don't answer the phone and when you do answer the phone they hang up on you. Completly unprofessional and I've never had service like this....I need my refund back since I sold my car and they won't return calls or emails...what is next BBB or Dispute with my bank?? Anyone had problems with them like this?

Purchased warranty in September of 2020. In August of 2021 placed a claim. They want you to order parts from amazon but your mechanic must be able to warranty parts. The claim was for $250 and after 8 weeks they still have not paid. You wait on hold for easy 30-40 minutes to be told "it is in process" they say they are not denying payment but have no payment information. For 8 weeks I'm told its in process.... When the repair shop calls they are put into a voicemail to leave a message but have nevery received a call back in 8 weeks. Please stay away from this company, I told them I was contacting Attorney General and BBB they don't care. They say "do what you want"... They promise the world and easy claim process. It is a nightmare.

INFINITE AUTO PROTECTION SUCKS AND ANYONE WHO WORKS FOR INFINITE AUTO PROTECTION IS SCUM. NOTHING BUT THIEVES WHO SPEND THEIR LIVES LITERALLY FINDING WAYS TO MAKE UP EXCUSES TO NOT HONOR LEGIT SERVICE REQUESTS! NEVER, EVER GO WITH THIS COMPANY IF YOU EVER EXPECT TO FILE A CLAIM AND HAVE YOUR CAR REPAIRED. I HAD A STRAIGHTFORWARD TRANSMISSION CASE ON A SUBARU THAT WAS WELL-MAINTAINED BY THE BOOK. THEY DENIED MY CLAIM WITH A HORSESHIT EXCUSE AND ARE A 100% SCAM. I WILL BE FILING SMALL CLAIMS, CIVIL SUIT, AND A FORMAL COMPLAINT WITH THE MICHIGAN ATTORNEY GENERAL.

I wish I had seen these reviews before I purchased a policy which I did in February of 2020. In June 0f 2021 I place my first and only claim. Anti-freeze was leaking into the water pump which is located in the engine. The job was estimated by my mechanic and refused because they claim my car was overheating which is was not. They were rude and unrelenting. I reported them to my states department of insurance as well as the BBB.

Shady company. On the phone, sales staff tells you anything you want to hear. However, as soon as you try to file a claim, they work very hard to find any little reason to deny the claim! Do not waste your money with this unscrupulous company!