Infinite Auto ProtectionReviews of infiniteautoprotection.com

This rating is based on the lack of support I have received since I sold my car and requested a pro rated refund. I submitted the request April 26, 2021. It is now July 30, 2021 and NOTHING. I have called and emailed MANY times and am told it is with accounting. I understand COVID has hurt staffing but they seem to have had enough staff to TAKE my payments on time.

This place is a total scam, they had no problem taking my down payment immediately and taking monthly payments on time, but God forbid you want to transfer your policy or talk to someone with any sense. I cancelled and went with Endurance, I'm finished with this fly by night garbage company. Oh did I say I was dissatisfied?

My experience is actually 0 stars. I have filed a complaint with Eastern Michigan BBB and Michigan Department of Attorney General. I have charged them with Fraud, Fraud Across State Lines and Breach of Contract. I have also charged the principal of the company individually with these crimes. I will contact an attorney if BBB does not get a satisfactory answer to my charges and the Department of AG does not take up the case. My suit will be for more than $20,000 in actual damages, (Audi A8L 4.0, damaged turbo chargers, $12,400; unpaid refund of cancelled policy less than 8 mos. of 36 mos. $2,200; costs related to new car purchase at least 3 years prior to planned new car purchase) and I believe I have solid, documented proof to support my allegations. I encourage anyone who has suffered damages and believes Infinite Auto Protection is a criminal enterprise to do the same

BUYER BE WARE!!!!! This company is a scam. They won't pay the claim to the auto repair shop amd you'll be stuck paying the whole bill.

The fan clutch on my 2015 GMC 6.6 Duramax went bad went bad on a trip I was on w my family. Luckily, I was about 30 miles from GMC dealer. Pulled in to dealers service center. They did a diagnosis and said it was bad fan clutch. $770 to repair. Called for 3 hours including diagnosis. Contract says diagnosis is not covered if it involved a non covered part or if the covered part is not faulty. This to me means diagnosis is covered if it involved a covered part and that part is faulty. Infinite says no. Then they told me they would not pay $50 trip interruption for stay at Campground because labor time only called for 1.5 hours. Dealer did not have part in and had to wait till following day to complete repair. The company is not even covering half of the total cost. They are a joke. Go with another warranty company.

I bought the warranty from Infinite Auto Protection the Charles Hughes sold me the warranty he told me that anytime you file a claim you just have to pay only hundred dollar deductible my 2016 Land Rover radiator was not working so I took it to the dealer and they filed a claim to the Infinite Auto Protection and Infinite Auto Protection told me that I had to pay $300 we going to cover only 1.5 hours not 2 1/2 hours here to pay the difference. When this Charles Hughes want to sell the warranty he calls me every day. Now I want to cancel my warranty and I sent a bill of the sale a month ago and they still telling me billing department still processing your cancellations every time I called the customer service request a supervisor they told me that they will call you back in 24 hours I never get call. Don’t trust Infinite Auto Protection because they are ripping off the customers and they’re scamming And also I’m waiting for the refund two months now

I have been waiting for 9 weeks for a refund. Made 13 calls and get the same answer that the refund is in process and customer service will not let you talk with anybody. Do not use this company under any circumstances

I have never been involved with a firm that devalues its customers so much! Your customer support is horrendous. I canceled my contract and it's been 3+ months with no refund. I currently have a case on file with the Michigan Attorney Generals office to cover what is rightfully mine. i would not reccomend you at all. UPDATE: After getting the Michigan Attorney Generals office of Consumer Protection involved I finally got my refund! It’s a stall game folks! They want to see if you’ll give up! DON’T!!! Get the AG’s office involved!