Infinite Auto Protection provides vehicle service contracts for used cars. When faced with a covered breakdown, Infinite Auto Protection guarantees 100% payment of all covered repairs less any deductible to any dealership or the licensed repair facility of your choice.
Infinite Auto Protection (infiniteautoprotection.com) has 181 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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181 approved reviews, newest moderated first
Nelson M. S.
There should be a zero star rating. This company does not deserve even one star; it took my cash for two vehicles for 5 years and then I find that they do not have a license to operate in California. I've ask for my money back and all I hear is crickets!!! I've been robed and doesn't seem to be much that I can do except report them to the BBB! BFD!
Christopher H.
On January 29, 2020 I bought a third party warranty for a vehicle with 89000 miles. A 2016 GMC SIERRA 1500. I paid the warranty company $2,000 upfront and received a contract outlining what they cover and what they didn't. (copies available). 18 months later in June of 2021 I filed the claim with the warranty company for a transmission failure. I followed the required process for submitting a claim and was asked for numerous arbitrary documents including a copy of my title, copy of a sales contract, and a copy of my registration. In addition I also provided a copy of every service record from 2016 to 2021. The company denied the claim and I paid for the transmission myself. I subsequently submitted a request to cancel the remaining warranty and received confirmation that it had been canceled as of July 17th 2021. Over the course of the next 7 months I sent 10 emails I made numerous phone calls that went mostly unanswered. The one phone call that was answered I was told that they were understaffed and that the billing department was working on processing my refund of $1,200 but they could not provide a timeframe for when it would be complete. June 2nd 2022 I called again and someone actually picked up. They confirmed that my cancellation request was still in processing and I asked if I could submit a claim on my engine that needed to be replaced instead of canceling the contract they said yes and provided me with a new claim number. I proceeded to jump through all the same hoops again only to have the claim denied again. The cost of the two components that I filed claimed on total more than $13,000. I spoke with an attorney and he said that the cost of arbitration would probably exceed that but I don't want this to happen to anyone else please do something about this company. I can produce any of the aforementioned records upon request.
Daryn
As with everyone else, no one answers your calls or emails at Infinite. Pretty sure I got scammed out of my $2K! Do not use this company! Purchase through a dealership, maybe they will be able to suggest someone better. This company sucks! Update: Finally received one phone call back after I threatened to get a lawyer involved. But nothing since. Repair shop can't get ahold of them either. This company still sucks and I'm gonna be out 2k plus the repairs. What a bunch of crap! Don't use them!
Erb F.
This company is a complete scam. I paid $1850.00 for their platinum coverage plan. Nine months later I had a repair issue and they wanted me to agree to have used control arms that had 80,000 miles on them installed. Instead I took their meager money and purchased new arms. They also only covered 30% of the labor cost. Now I have another claim and they are completely refusing to cover it. I just Googled the company and found that they have been banned from doing business in the state of California. DO NOT USE THIS COMPANY !!!!
Matthew A.
Worcester Consumer Rights is on this for me in Massachusetts. They have written them two emails already requesting response. If there is no response they escalate to the AG - I highly advise you contact your Attorney General in your state, a class action lawsuit needs to happen; 4000 dollars for two bogus contracts.
Stephanie
BIGGEST SCAM!!!!! THEY PAID 1 CLAIM LAST YEAR AND ONLY VERY SMALL AMOUNT AND I HAD TO EAT THE REST. I FILED A CLAIM AGAIN THEY SAID THEY WOULD PAY FOR A JOB THAT WAS WELL OVER $1000 AND THEY WERE GIVING ME $400 AND HAVE NOT PAID A DIME. I HAVE BEEN TRYING TO GET THEM TO PAY SINCE NOVEMBER 2021 AND THEY KEEP SAYING ITS IN PROCESSING WHEN I CAN FINALLY GET SOMEONE. IF ANYONE IS IN A LAWSUIT LET ME KNOW I WOULD LOVE TO GET MY MONEY BACK THAT I PAID IN FULL.
Robert F.
Beware of this company. They took every single payment from me and you cannot get a hold of them for a claim. Their recording either tells you some garbage about covid or simply hangs up on you. My Mercedes dealer has been trying to get a hold of them to pay for repairs. I'm looking into how to go about filing a lawsuit against them. Use a different company
kimberly H.
Buyer beware do not purchase from this company they are a scam. They don’t pay claims and don’t reimburse you your money. Does anyone have a lawyer or The attorney general office phone number? I live out of town and this company has my money. Let’s get together and do something please.