Infinite Auto ProtectionReviews of infiniteautoprotection.com

AVOID INFINITE AT ALL COSTS!

Like everyone else almost impossible to file a claim or get them on the phone. When I call they are rude and make it seem its my fault. The option for repair shops to report an issue is hangs up on the shops or sends them to voicemail and ever calls them back. Worst service and to me a fradulent company that will rip you off.

Same as all the rest of the reviews. None of the reviews here are exaggerated based on my personal experiences. I’ve had 2 claims so far and had to pay them both myself to get my F-150 back on the road. Find a different company, you’ll regret using Infinite.

TOTAL SCAM – FLEECING THE PUBLIC Vehicle Service Contract $ 1,826.00 Bought in July 03, 2019 5 YEARS or 100K = 167,000 (I am within my contract coverage) VSC#52801507 2013 DODGE DURANGO CREW This contract was sold as a Bumper-to-bumper, (To quote the Sales Agent) Zero Deductible, covering ANY DISABLEMENT, covering everything OTHER than LISTED EXCEPTIONS to the contract (Stuff normally covered by regular maintenance ) I have never made a claim until NOW. Had the ENGINE TEMP climb suddenly and, got it into the DEALERSHIP to DIAGNOSE the problem..... Found it has to do with the OIL COOLER, which IS the LOWER portion of the RADIATOR (which is a LISTED PART) The contract stipulates that it COVERS the "RADIATOR which is ALSO THE OIL COOLER" ... Well the REPAIRS required PARTS that are DIRECTLY associated with the OIL COOLER part of the RADIATOR that goes INTO the Intake manifold, plus considerable LABOR to get to said PARTS. THEY DENIED THE CLAIM.... stating... "THE REQUIRED PARTS ARE NOT LISTED IN THE CONTRACT, THEREFORE THE REPAIRS ARE NOT COVERED..!" Well, they don't LIST INDIVIDUAL PARTS, they list GENERALIZED PARTS, and NOW they are claiming cause "THOSE PARTICULAR PARTS, or SPECIFIC PARTS are NOT LISTED THEREFORE THEY DONT HAVE TO COVER ANY PART OF THE CLAIM....!" "She said you should have read the TERMS of the contract...!" So the ONE time I needed the SERVICE CONTRACT to take care of the SERVICING of my vehicle, they leave me PAYING THE ENTIRE BILL! I WANT A FULL REFUND, THEY SOLD THAT CONTRACT UNDER FALSE PRETENCES, GIVING PEOPLE THE ILLUSION THEY ARE COVERED AND AT THE FIRST NEED, THEY DROP YOU LIKE A ROCK.... CLAIMING... "IT WAS'NT SPECIFICALLY LISTED AS COVERED IN THE CONTRACT..!" Then as I look on the WEB come to find I am NOT THE FIRST...! This company has been RIPPING PEOPLE OFF for some time...! Even the STATE OF CALIFORNIA has FINED THEM for VIOLATIONS...! TOTAL RIPOFF…. ALREADY ISSUED COMPLAINTS TO: MICHIGAN & CALIFORNIA ATTORNEY GENERALS, BBB, FTC, TRUST PILOT, ETC.

I've been paying my premiums as scheduled for nearly 2 years & I now have an issue (the AC in my MINI) that needs to be repaired. I have called the company 15 times, & only spoken to one less than helpful person. All calls involved extensive hold times, & in 14 of the 15 calls, I was disconnected after being on hold for 15-20 mins. I finally got a claim number. That was last week. I have sent several emails as well. My mechanic also cannot get thru to a person to get the claim authorized. No one, & especially not a business, has time to sit around, wait on hold & be hung up on, multiple times several days in a row. It's August, in AZ, and I need to have my AC repaired, period. It's supposed to be covered. This company is absolutely useless & continues to blame their poor response times (or lack of any response) on COVID-19. There is no excuse, except that they're scamming people, apparently.

Infinite Auto Protection will play every game in the book to avoid paying $1 in claims. It's a very easy formula: They require the insured to call one number and get a claim authorization number, which is given to the repair shop. Repair shop also has to call the same number, but select a different option, in order to get authorization for the repairs. Infinite simply does not answer the repair shop calls required before any repairs can take place. I had my car in the shop for 6 business days and they called multiple times per day with one of 2 results: 1) they were hung up on or 2) nobody ever picks up. They stayed on the line up to 40 mins and the call was never answered. I even called Infinite and managed to get thru only to have the only person that works there, Vivi, tell me that I could not connect her with the repair shop. I had to pay out of pocket for all costs. This has happened twice to me. One repair goes back to February 2021 and Infinite ignores my emails and tells me the claim is in process when I call, but give me no expectation as to when I will receive an explanation, much less the money from the claim. Infinite has not paid 1 dime of the claims, nor informed me as to why. This would all be eliminated if the repair shop could simply interact with Infinite over the web. This is a horrible company and I do not wish anyone else to suffer the agony I have in dealing with them.

Do NOT use and pay for extended warranty from Infinite Auto Protection. They gladly take your money, but will never answer the phone. Even when you call them during the business hours, the recording tells you that you have called after business hours. The customer service, claims and accounting departments put you on hold and never come back! If you decide to cancel your policy, they immediately respond, but after cancelling your policy, they will never return your premium. See the many similar reviews online. If you have the same problems, contact the Michigan Attorney General and the Attorney Generals of your states. Additionally, contact Eastern Michigan BBB, FTC (877) 482-4357, and the FBI, IC3.GOV.

so finally someone answered the phone only to say that they received our faxed request for service and our auto repair place has been placed on a list for a call back. They could not provide any information as to how long it would take for them to call our auto repair shop only that there was a list and it could take some time. What is your guess? Mine is "never"