inez.comReviews of inez.com

They truly are THAT comfortable. I honestly have never spent this much on heels but from someone who completely stopped wearing heels, because they always hurt, these are worth every penny. I can finally wear heels again!! I have worn them twice in a week (a wedding and a date night) and my feet never hurt!! I will be buying boots for winter soon!

I bought a pair of shoes for my girlfriend she saw and liked. She loved them and they were very comfortable despite being sexy looking shoes. After wearing them a couple times there was some minor cosmetic issues. I took pictures and sent them to customer service thinking they may say it was too minor to warrant replacement but to my surprise no questions asked they said that’s below their standards and sent out a new pair right away. Best customer service I’ve ever had !

I got the black suede Alta pumps. Most comfortable pumps I’ve ever worn!! I plan to get several more pairs here as I can afford them!

I cannot praise this company's customer service and shoe quality enough. I spoke with Melissa today, and she was not only helpful and knowledgeable but also a genuine pleasure to work with. Regarding the shoes, they are among the top two most comfortable high-end brands I have worn. I especially want to highlight the Sofia, which I wore to a gala out of town. As an experienced wearer, I knew to bring band-aids for a new heel, but I wore them for nearly five hours with no pain or issues. They looked stunning and required no break-in period. The Camilla is also a favorite. I am grateful for Inez's attention to detail. I love what you make—keep up the exceptional work.

They had great customer service! I had an issue and they resolved it quickly. They genuinely seemed interested in helping me out.

I never write reviews but I felt obligated to write a review on how above and beyond Inez customer service was. The truth is I didn’t end up keeping the shoes - only because they did not work with the dress I bought it for. However, I will 100% be ordering from this company again in the future when I need a new heel. My experience this time was this: UPS ended up delivering the shoes to the wrong address. I was so excited for the shoes to come and was anxiously waiting for delivery (as UPS said it was out for delivery by 7 PM). I keep checking the front door and nothing - no shoes. Eventually I get an email from UPS that they were delivered - so I quickly go to grab them and…nothings there. I check the UPS email and the photograph of delivery is clearly not my front door nor my house. I was so upset. I immediately out a claim in with UPS - but i STILL didn’t have the shoes. The next day I called Inez customer service and spoke with “Anthony”. He was so understanding and helpful and immediately offered to ship me a new pair ASAP. He even let me switch the width (I second guessed if I needed the roomy after I ordred them) without even questioning it. I was so pleasantly surprised by how helpful and accommodating he and the company was given the situation. I thought they may have made me wait a bit to see if they eventually turned up (which would have defeated the need for them since I needed them ASAP). But nope - not even a question nor any hesitation to assist me. While the shoes didn’t work for what I needed this time - I will definitely be giving this company my business again in the future. This is how a company should treat their customers - even when the mix up was not their fault. Also, for what it’s worth, UPS was terrible and unhelpful. They closed my claim in less than 24 hours because the driver provided a “photograph”. When I told the UPS customer service rep to check the other photographs in my address history, they could clearly see it was NOT the same house - but could not do anything about it. How does that make sense? The photograph was clear proof it was not delivered…yet that’s why they closed the claim? What if that package was irreplaceable? Definitely not a fan of UPS.

I have had the best experience. I bought three pairs and all are incredibly comfortable. One pair had damage and they not only refunded me but shipped me a new pair. Their customer service is top notch and I would buy these over and over.

I had a good experience with them. I bought the silver Yvonne mules and the arch support bothers me a little. I called their NYC number and got a real live person who helped send me a new pair half size up - with no charge. At the same time, I received a thoughtful reply from another person in their office offering to send a free UPS pickup if I wanted to send the other one back. But I didn't need to immediately so I could compare them. What company does that?!! So great! The half size bigger wasn't better so I am going to roll the dice with the original size. A friend who has two pairs of their shoes and has plantar fasciitis swears by them and I think if you have foot problems or a falling arch, this company is for you. I don't have feet issues so not sure I want the added padding but I have to say, I loved the customer care. In this day and age where people outsource CS to randoms and/or you can't even get a reply, the trust and help I got from Inez stood out. (As it happens, I am a fashion journo, but they didn't know this and they don't know anything about me, so the fact that they treat customers with this care in a "blind" shopping experience says it all!) Highly highly recommend.