Industrial Commercial LightingReviews of industrialcommerciallighting.com

Response from Industrial Commercial LightingJun 19, 2026

Good afternoon, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. After reviewing our records, we only show one order associated with your information, which was for the Canopy Suspension Mount. We do not see any additional orders in our system. Regarding the canopy mount, the Canopy Suspension Kit is designed to mount the Up/Down Linear Pendant Light and other suspended light fixtures to a junction box. To help customers determine whether the product will work for their specific application, we provide a complete dimensional drawing on the product page for review prior to purchase. We also reviewed the shipping details for your order and found that it was placed on Friday, June 12, and shipped the same day via USPS. A shipping confirmation was sent to the confirmed email address on file and it contained the assigned USPS tracking number. We apologize for any confusion regarding expedited shipping; however, we do not currently offer an expedited USPS shipping option. If a faster delivery timeframe is needed in the future, we recommend selecting UPS Next Day Air or UPS 2nd Day Air at checkout. We understand your frustration if the product did not fit your application as intended. If you no longer need the item, we do offer a 45-day return policy and can provide a prepaid return shipping label for eligible returns. If you have any questions or would like assistance with a return, please don't hesitate to reach out. We are always happy to help. Best regards, https://www.industrialcommerciallighting.com/contact/form/email-us

Response from Industrial Commercial LightingMay 15, 2026

Good morning Devin, Thank you for reaching out. We do apologize for the confusion regarding the fixture color. The product ordered is Part Number: WP7-SW3B80S-P. This Field Selectable Half Moon LED Wall Pack is only manufactured in a bronze finish and is not available in black. For your reference, here is the product page and spec sheet: Product Page: https://www.superbrightleds.com/wp7-sw3b80s-p?queryID=e150ebbbef106a0ae6b3189290bca9b5 Spec Sheet: https://www.superbrightleds.com/amfile/file/download/file/BltveOnPwpc4aGffh32CSzN0lc48wfQ4/product/237537/ We do offer a 45-day return-for-refund policy, and an RMA has already been filed for your refund request. You will receive a separate email shortly with a prepaid return shipping label and return instructions. If you have any questions, please feel free to reach out — we’re happy to help! https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingMar 17, 2026

Hi Brian, Thanks so much for reaching out! I took a look at your order and can confirm that it was placed on Friday, March 6 and shipped out the very same day via standard USPS shipping. USPS has recently experienced some delays due to a variety of factors, which may have slowed things down a bit. According to the latest tracking update, your package was delivered today, Monday, March 16. For future orders, you may also want to consider selecting UPS at checkout, as it has generally been a bit faster and more efficient based on our recent shipping experience. We truly appreciate your patience and hope you love your order! If you have any questions or need anything at all, please don’t hesitate to reach out—we’re always happy to help.

Response from Industrial Commercial LightingFeb 4, 2026

Good afternoon Andrew, We apologize for the inconvenience and appreciate you reaching out. If you’re having trouble locating a specific part number, you can use the search bar on our website. Entering a description of the product will return results for similar items. You can also log into your account to view recent orders and previously viewed items. If you still need assistance, please don’t hesitate to contact us directly—we’re happy to help. https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingJan 27, 2026

Good morning, Thank you for reaching out. Our records indicate that your order was placed on Monday, January 12, and shipped the same day via USPS Standard Delivery, as requested. According to USPS tracking information, the order was delivered on Tuesday, January 20. Please note that USPS Standard Delivery may take up to 14 days for delivery. This timeframe does not include weekends or federal holidays. If you require faster delivery for future orders, we recommend selecting UPS shipping options at checkout. If you have any additional questions or need further assistance, please do not hesitate to contact us. We are happy to help.

Response from Industrial Commercial LightingDec 16, 2025

Good morning Ken, Thank you for your recent purchase, and we sincerely apologize for any inconvenience this issue may have caused. A senior product specialist from our team will be in contact with you shortly to discuss your project, review the specifications, and offer recommendations to help ensure your project is completed without any further delays. If you have any questions in the meantime, please don’t hesitate to reach out. We’ll be happy to help. https://www.industrialcommerciallighting.com/contact/form/email-us Kind regards,