Industrial Commercial LightingReviews of industrialcommerciallighting.com

Response from Industrial Commercial LightingOct 20, 2026

Hi Dalton, Thank you for reaching out! We're sorry for the confusion and understand your concern about not receiving a shipping confirmation. Your order was placed on October 12, which was a holiday, and shipped the next business day. An email containing your tracking number was sent to the confirmed email address on file, but it may have been filtered into your spam or junk folder. We will resend the shipping confirmation email so you can access your tracking information and view the latest delivery updates. We apologize for any inconvenience this may have caused. If you have any questions or need further assistance, please don't hesitate to reach out. We're always happy to help! https://www.industrialcommerciallighting.com/contact/form/email-us

Response from Industrial Commercial LightingOct 20, 2026

Hi John, Thank you for reaching out. We sincerely apologize for the delay and understand your concern, especially since you haven't received your order confirmation and are unsure when your package will arrive. Unfortunately, USPS has been experiencing significant shipping delays, and your tracking information has not shown any movement since your order shipped. Our team is actively working with USPS to identify the root cause of these delays and find a resolution. We want to make this right! We will refund your original shipping cost, and you may choose either a full refund for your order or a reshipment using upgraded shipping**. Please call our Customer Service team at 888-249-8166, option 2, or email us to let us know how you would like to proceed. We sincerely apologize for the inconvenience. If you have any questions, please don't hesitate to reach out. We're happy to help! https://www.industrialcommerciallighting.com/contact/form/email-us

Response from Industrial Commercial LightingOct 16, 2026

Hi Stephen, We sincerely apologize for the inconvenience and are sorry to hear that the light strip hasn’t performed as expected. The strip is covered under warranty, and we also offer a 45-day refund policy. After reviewing your purchase, it appears you purchased a single strip without any additional accessories or power supplies. We’d like to speak with you to better understand your setup and help troubleshoot the issue, as proper connections and supplying the correct amount of power are essential for the strip to function properly. Please give our Product Support team a call at 1-866-590-3533, option 3, so we can help determine what may be causing the issue. If the product ultimately doesn’t work for your application, you’re welcome to return it for a refund within our 45-day return window. We appreciate your feedback and would welcome the opportunity to help make this right! https://www.industrialcommerciallighting.com/contact/form/email-us