Industrial Commercial LightingReviews of industrialcommerciallighting.com

Response from Industrial Commercial LightingJun 5, 2026

Hi Brian, Thank you for reaching out. Our records show that your order was shipped from our warehouse on May 29 via USPS Standard Delivery. The order was sent in two separate packages: The 4 ft. wraparound light fixture shipped separately. The bracket and sensor were shipped together. According to the tracking information, the bracket and sensor package was successfully delivered on June 1. The second package containing the 4 ft. wraparound light fixture is currently in transit and is scheduled for delivery on Saturday, June 6. When orders ship in multiple packages, it is possible for the shipments to become separated while moving through the carrier's network, resulting in different delivery dates. We also recommend reviewing the tracking numbers that were emailed to you when your order shipped, as those tracking links will provide the most up-to-date delivery status and transit information available from USPS. We apologize for any inconvenience this may have caused and appreciate your patience. If you have any questions or need further assistance, please don't hesitate to reach out. Kind regards, https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingMar 5, 2026

Hi Craig, Thank you for bringing this to our attention. We sincerely apologize for the mix-up with your order and the inconvenience it caused. Receiving incorrect items and then replacements that didn’t match what was listed on the website is certainly not the experience we want for our customers. Our team will be reaching out to you shortly to review your order and make sure we get the correct items sent to you as quickly as possible. We truly appreciate your patience and the opportunity to make this right. Thank you again for your feedback. https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingMar 5, 2026

Good afternoon Aron, Thank you for your feedback. We’re sorry to hear that the site feels slow and not as up to date as expected. We truly appreciate you bringing this to our attention. Our team is currently reviewing the site performance and content to make improvements. In the meantime, we’ll also keep an eye on how the parts perform and make sure everything is working as it should. Please feel free to let us know if there are any specific pages or areas that seem especially slow so we can investigate further. We appreciate your patience and your business, and we’ll keep you updated as we make improvements. https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingDec 16, 2025

Good morning Martin, Thank you so much for your recent order. We sincerely apologize for any inconvenience you may have experienced. Our records show that your order was placed on the evening of Saturday, November 29, which was outside of our regular operating hours. As a result, it was processed and shipped on the next business day, Monday, December 1, via standard USPS delivery. Due to inclement weather and the busy holiday shipping season, USPS has been experiencing some delivery delays. This information was noted on both our website and the USPS site. According to the latest tracking details, your package has been delivered, and we will resend the shipping information for your convenience. For future orders, you may also consider UPS, as they tend to have a strong record for on-time deliveries. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always happy to help. https://www.industrialcommerciallighting.com/contact/form/email-us Warm regards,

Response from Industrial Commercial LightingDec 9, 2025

Good morning Ron, We sincerely apologize for any inconvenience this may have caused. It appears your order was placed after hours on Monday, December 1, and it shipped first thing Tuesday morning. An email with your USPS tracking number was sent to the confirmed email address on file, and we’ll resend it for your convenience. USPS tracking shows that inclement weather caused a delay, but your package is currently out for delivery and is scheduled to arrive by the end of the day. Again, we apologize for the delay. If you have any questions, please don’t hesitate to reach out—we’re always happy to help. https://www.superbrightleds.com/customer/account/logoutSuccess/

Response from Industrial Commercial LightingDec 8, 2025

Hi Ed, Thanks so much for reaching out. We’re really sorry for any inconvenience this may have caused. We took a look into your order, and it was placed on Sunday, November 23, which is outside our regular business hours. Because of that, it shipped first thing on Monday, November 24 via UPS. According to UPS tracking, the package was delivered on Wednesday, November 26. You can view the proof of delivery using the tracking information we sent earlier, but if you need it resent, we’re more than happy to do that. If there’s anything you’re unsure about or if you need further assistance, please don’t hesitate to let us know—we’re always here to help. https://www.superbrightleds.com/contact/form/email-us