Industrial Commercial LightingReviews of industrialcommerciallighting.com

Response from Industrial Commercial LightingFeb 25, 2025

Good morning Dennis, USPS records indicate that the order was delivered in or at the mailbox at 4:14 pm on February 18, 2025. We apologize if you haven't received your package. Someone from our customer service team will be in contact to initiate the claim and replacement process. If you have any other questions for us, please feel free to reach out. We will be more than happy to assist you. https://www.industrialcommerciallighting.com/contact/form/emailUs

Response from Industrial Commercial LightingFeb 24, 2025

Good afternoon Steven, Our records indicate that your order was delivered on February 21, 2025. If you have not received your package, please give us a call and we can start the claim and replacement process. If you have any other questions for us, please feel free to reach out. We will be more than happy to assist you. https://www.industrialcommerciallighting.com/contact/form/emailUs

Response from Industrial Commercial LightingFeb 3, 2025

Good afternoon Drew, We apologize that you ran into a few obstacles when trying to place your order. For security purposes, approval was needed before we were able to process and ship the original orders which caused a slight delay. I see that we were able to verify your information and get your order placed with next day delivery on us! It is our hope that you enjoy your purchase and if you have any questions, comments or concerns, please do not hesitate to reach out to us directly. As always, thank you for choosing ICL for your lighting needs! https://www.industrialcommerciallighting.com/contact/form/emailUs

Response from Industrial Commercial LightingJan 21, 2025

Hello Bradley, We're sorry to hear that your package has not arrived. We can see that a claim has been filed with USPS and typically the investigation must play out before a resolution can be implemented. For your convenience, we will issue a refund to the original method of payment. Please keep an eye out for an emailed receipt. If you have not received it, check your junk and spam folders, and do not hesitate to reach out with any additional questions or concerns. https://www.industrialcommerciallighting.com/contact/form/emailUs

Response from Industrial Commercial LightingJan 10, 2025

Hello Austin, After reviewing your purchase history, it looks like you had chosen USPS Priority delivery, and during the winter season, it can take up to 2-3 weeks for delivery to be complete, even with Priority shipping. Tracking shows that your package has reached the Louisville KY distribution facility for USPS. If you have still not received your package by Monday, please feel free to reach out to us directly. https://www.industrialcommerciallighting.com/contact/form/emailUs

Response from Industrial Commercial LightingJan 10, 2025

Hello Glen, We are very sorry to hear that it took so long for your package to be delivered by UPS. We will be issuing a partial refund on shipping for you due to the longer delivery time. If you have any other questions, please feel free to reach out to us directly. Thank you for choosing Industrial Commercial Lighting for your lighting needs!