Industrial Commercial LightingReviews of industrialcommerciallighting.com

Response from Industrial Commercial LightingAug 28, 2025

Good morning Anthony, We apologize if you have not yet received your package. Our records indicate that your order was placed and shipped on August 14 via USPS. According to the tracking information, the package was delivered to the confirmed shipping address on August 18. We understand how frustrating this can be, and we sincerely apologize for any inconvenience. A customer service representative will be reaching out to you shortly to initiate a lost package claim with USPS and to discuss possible replacement options. If you have any questions in the meantime, please don’t hesitate to reach out. We’re here to help and will be happy to assist you. Thank you for your patience and understanding. https://www.industrialcommerciallighting.com/contact/form/email-us

Response from Industrial Commercial LightingJul 8, 2025

Good morning Harrison, Our records show that your order was shipped on July 1st via standard USPS shipping. According to the tracking information that was emailed to you, your order is currently out for delivery as of this morning (July 8th) and is scheduled to be delivered by the end of the day. If you have any questions or need further assistance, please don't hesitate to give us a call. We're happy to help! Best regards,

Response from Industrial Commercial LightingJun 11, 2025

Good afternoon Trenton, We apologize for the delay in receiving your order. Upon reviewing the shipping information provided at the time of purchase, we found that the address was incomplete—only your name, city, state, and ZIP code were included. Because of this, your order has been placed on hold. We attempted to contact you by phone using the number provided, and we also sent an email requesting confirmation of your full shipping address. To move forward, please provide us with your complete shipping address so we can ship your items. If you prefer, we can issue a full refund instead. Please let us know how you’d like to proceed. Thank you for your attention to this matter. Sincerely, Customer Support Team

Response from Industrial Commercial LightingMay 13, 2025

Good afternoon Chad, Thank you for your email. After reviewing your submission and chat transcript with our product specialist, we understand that you are inquiring about a power cord for Integrated T5 LED Light Fixture - 120V and whether it would be compatible with a shop light purchased from another supplier. Our product specialists are highly knowledgeable about the items we carry and can confidently ensure compatibility between products purchased from our store. However, since the shop light in question was not purchased through us, we cannot guarantee that the power cord will work with it. We do provide detailed product specifications and a user manual to help with compatibility assessments. Additionally, should the power cord not meet your project’s needs, we offer a hassle-free 45-day return policy, which includes a prepaid return shipping label for your convenience. We apologize for any confusion and appreciate your understanding. If you have further questions or need additional assistance, please don't hesitate to reach out — we're here to help.

Response from Industrial Commercial LightingApr 17, 2025

Good morning Yoshio, We sincerely apologize for the inconvenience. Our records indicate that your order was placed after business hours on April 2 and was shipped from our facility first thing the following business morning with the estimated delivery date of April 4. UPS tracking reported on April 4 that significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas. We're glad to hear that your package was delivered on April 7. We understand the importance of receiving your order in a timely fashion and we hope that you will accept our offer to issue a refund for the expedited shipping fee. You will receive a separate email that will include your credit memo. Again, we do apologize for the inconvenience and if you have any questions, please do not hesitate to reach out. We will be happy to assist you. https://www.superbrightleds.com/contact/form/emailUs

Response from Industrial Commercial LightingMar 17, 2025

Good morning Chris, We do apologize that you're still waiting on your order. Our records show that your order was placed and shipped from our warehouse on 3/6/25 with USPS as the chosen shipping method. USPS tracking shows that your order was delivered to your parcel locker on 3/10/25. Please check with your designated locker to retrieve your order. If you have any other questions for us, please feel free to reach out. We will be more than happy to assist you. https://www.industrialcommerciallighting.com/contact/form/emailUs

Response from Industrial Commercial LightingMar 3, 2025

Good morning Jon, USPS records indicate that the order was delivered in or at the mailbox at 2:59 pm on February 18, 2025. We sincerely apologize for the inconvenience. Our records indicate that you have filed an RMA for a lost package. Someone from our customer service team will be in contact with you to discuss replacements and filing a lost package claim with USPS. Again, we do apologize. If you have any other questions for us, please feel free to reach out. We will be more than happy to assist you. https://www.industrialcommerciallighting.com/contact/form/emailUs