Industrial Commercial LightingReviews of industrialcommerciallighting.com

Response from Industrial Commercial LightingJun 1, 2026

Hi Ann, Thank you for your feedback. We understand your frustration and apologize for the delay. Part number L13T9N5041K is currently listed as Out of Stock and available for backorder on our website. When estimated restock dates become available, they will be posted on the product page. Additionally, your order confirmation email indicated that the item was on backorder at the time the order was placed. We understand that you need these lights as soon as possible. If the current lead time does not meet your needs and you are unable to wait for the item to be restocked, we would be happy to cancel the backorder and issue a full refund. If you would like to proceed with a cancellation and refund, please reach out to us and we will be happy to assist you. https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingMay 12, 2026

Good morning Michele, Thank you for reaching out. We understand your frustration and would like to provide clarification regarding your order shipment and delivery timeline. Your order was placed on Saturday, May 2, which falls outside of our fulfillment hours as stated on our website. Your order was then processed and shipped on Monday, May 4 via standard USPS shipping, which was the shipping method selected during checkout. Once the order shipped, a confirmation email containing your USPS tracking number was sent to the confirmed email address on file. According to the tracking information provided, the package was successfully delivered on Monday, May 11. If this information is not accurate or if you have not received your package, please contact us by phone or email so we can begin the process of investigating the shipment, recovering the package if necessary, and arranging a replacement if applicable. If you have any questions or need further assistance, please do not hesitate to reach out. We are always happy to help. Best regards, https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingFeb 27, 2026

HI Jesse, Thank you for speaking with me today. I’m sorry again that your light was damaged during shipping. I’ve set up a same-day reshipment, so your replacement is already on its way. I’m glad we were able to get this taken care of quickly for you. We sincerely apologize for the inconvenience. If you have any further questions or need anything else, please don’t hesitate to reach out — we’re always happy to help. Best regards, https://www.industrialcommerciallighting.com/contact/form/email-us

Response from Industrial Commercial LightingJan 8, 2026

Hello Amanda, After reviewing our ticketing system, we can see that your emails have been responded to. Please check your junk, spam, and promotional folders for these responses. If you're still unable to locate these, please don't hesitate to call us, and a member of our customer support team will be happy to provide assistance. (866)590-3533 opt 2

Response from Industrial Commercial LightingJan 2, 2026

Hi Richard, Thank you for reaching out! We’re sorry for any inconvenience this may have caused. At the moment, we’re unable to locate an RMA associated with your order. No problem at all—RMAs can easily be requested on our website or with the help of one of our friendly customer service representatives. You’re welcome to give us a call during our business hours: Monday through Thursday from 8:30 AM to 6:00 PM CST, and Friday from 8:30 AM to 4:00 PM CST. Our phone number is 1-866-590-3533, and you can select option 2 for Customer Service. You can also submit an RMA request through our email portal, which I’ve linked below for your convenience. If you have any questions or need assistance at any step, please don’t hesitate to reach out. We’re always happy to help and look forward to assisting you! https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingDec 10, 2025

Good afternoon Don, Thanks so much for reaching out, and we’re sorry for any inconvenience this may have caused. Since our inventory updates in real time as orders are placed, we don’t list stock quantities on the website. That said, we’re always happy to check availability for you! If you give us a call, we can let you know exactly how many of an item we have in stock and whether anything would need to be backordered. You can reach us anytime at 888-249-8166. If you have any other questions, please don’t hesitate to reach out—we’re always happy to help! https://www.industrialcommerciallighting.com/contact/form/email-us

Response from Industrial Commercial LightingNov 25, 2025

Good afternoon Raymond, We apologize for any inconvenience. Our records show that your order was placed and then canceled on 11/17 due to issues with the billing address provided at checkout. An email with the details was sent to the confirmed email address on file. Please verify that your billing and shipping information is correct and feel free to place a new order at your convenience. If you have any questions or need any assistance, please don’t hesitate to reach out — we’re always happy to help. https://www.superbrightleds.com/contact/form/email-us

Response from Industrial Commercial LightingNov 19, 2025

Hi Harry, We apologize for any confusion or misunderstanding. Our records show that your order was placed after business hours on Monday, 11/10, and was shipped via standard USPS the morning of Tuesday, 11/11, as part of our same-day shipping guarantee. A shipping confirmation email with your tracking number was sent on 11/11 to the email address provided with your order. USPS records show that the package was delivered to your mailbox on Tuesday, 11/18. If you have any questions or concerns regarding your order, please don’t hesitate to reach out. We’re happy to help. https://www.superbrightleds.com/customer/account/login/