Shira H.
I wish I could give zero stars
I wish I could give zero stars! I used the card, totaling in $657, once the charges were processed and the balance owed was available, I scheduled a payment to pay it in full. Next day I go to check the app to see if they had started processing the payment and it showed that I had didn’t have any payments scheduled. I thought that maybe it was a mistake on my part and since I didn’t have a corresponding email with a confirmation number and the money hadn’t been deducted from my account, I schedule the payment again, not wanting to carry a balance on the card. The very next day I see a charge for over $1200 in my check account for the card. Check their app and it shows -$657. I called customer service to request a refund and they said while they could refund the overpayment, it would take up to 45 days for me to receive a paper check. I spoke with a manager who was no more help that the regular customer service rep, stating that they cannot expedite the refund or just refund it directly to my checking account which is bullshit. They had the ability to draft the money in less than 48 hours. There is absolutely no reason it should take that long to process the refund when the entire reason the overpayment happened to begin with is because their system never showed the initial payment. Any other card I’ve ever had wouldn’t have even let an overpayment occur but these people gladly took the money and have done nothing to correct their issue. Closed the account immediately.



