Nancy
I was NOT a success story
I was NOT a success story. When joining Index, I was told that 'most people' do this for about 6 months with success. I've been a member for 9 months and although there were some aha moments, I don't feel as if I got the answers I hoped for. Most everyone was warm and friendly and responses were timely. But the cost went up 50% a few months in and there may have been an email, I never saw it nor did I have to approve the increase. Recently, they sent notification that appt times were being reduced so 'less' service for more money. The membership is cost-effective or comparable to a concierge medical practice BUT the lab fees were excessive as most insurance doesn't cover all the testing. They are definitely thorough but want to re-do labs every 3-4 months. I spent more on labs than I did on membership. Again, without real answers. Some answers validated what I knew. The 'team' involved was overall helpful. LOVED the mental health coach (I had Jenn) who was always friendly and encouraging. I felt a bit 'dismissed' when asking to suspend my membership to give myself a break. There is a wealth of information on the portal but maneuvering through it all is clunky.