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Indexclinic (indexclinic.com) has 37 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Disgusted to have gotten the bill for my lab work which was several thousand dollars MORE than they told me it would be. These people are worse than conventional medicine as they are more expensive and didn't do a damn thing to actually diagnose me. Would report them if they were still in business
Syreen C.
They don’t answer the phone or emails anymore. This company took my money for months without providing a service. When I first signed up it was great I had a Drs appointment but then they refuse to let me make appointments for follow ups. You cannot just make an appointment with a Dr or other healthcare provider. They have to invite you to schedule an appointment. They have not allowed me to do so for the last 3 months. Cancelling 2 appointments that I waited over a month for and then not allowing me to reschedule. The availability of appointments is like 1 or 2 days a month to begin with. I’ve sent emails and I have called with no response. Something is suspicious as my dr left this company and she was very good. I’ve asked to cancel with no reply. Be very careful because it is a really expensive service and not worth what I paid. I’m going to find an alternative functional medicine provider.
Margaret Ryan F.
Apparently it is no surprise to index the true cost of the lab work. Mine was $5000. I would never have subscribed to this service had I known. It wouldn't cost you anything to give members a heads up. Then members could work with their in network MD to get the labs ordered and covered by insurance. Sorry to say I will be warning people about index instead of giving referrals. Also the attempted price (and almost immediate withdrawal) hike was shady
George B.
The people at Index Health are very nice. That's the best I can about Index Health. After 4 months, much disorganization, rare for anyone to answer the phone, hyper-complicated test kits, very expensive medications which were only sourced from Russia with long wait times, not only no benefit from these medications they actually hurt my Gut, because of all these things I could never recommend Index Health as a reliable, beneficial Healthcare provider
Response from IndexclinicSep 12, 2023
Hi George, we appreciate your feedback and we are so sorry this experience did not match your expectations! Testing and treatment options are individualized for each patient given each person’s unique health needs. There is also ample opportunity to ask questions and clarify plans for care between the patient and physician. At Index, we only use the highest quality products and testing companies that are clinically tested and trusted by our physicians. We are so sorry that you experience was not what you hoped, our CEO will be reaching out to you to see how we can correct the experience you had!
