IndexclinicReviews of indexclinic.com

My appointment got delayed and cancelled. My doctor quit after one appointment. Ordered tests and they never came - had to follow up multiple times. Overall not good service.

I initially had high hopes for this practice based on their marketing and testimonials. Having found Functional Medicine helpful in the past, I was looking for a practice with multiple practitioners to ensure continuity of care if someone left. Unfortunately, there has been a lot of turnover here—I’ve lost two doctors and a health coach in a short period. When I first joined, the monthly fee was $199, which was reasonable. However, just a few months later, they increased it to $299, adding unlimited health coaching to justify the added expense. Despite the higher cost, they recently reduced the appointment time with doctors that comes with membership from 60 minutes to 45 minutes, which felt like a downgrade rather than an improvement. I no longer see the value in their services. One of the doctors (who is now leaving) was consistently well-prepared, thoroughly reviewed my chart, and had a treatment plan ready for each visit. Unfortunately, the other doctor (also leaving) was often late, didn’t seem to read my chart, and made errors in my records. It felt like I had to be the one to ask all the questions, which is not what I expected from a professional. The dietitians seem overworked and rely on outdated training, which has resulted in a lack of personalized and custom guidance that I expected from a Functional Medicine practice. After a year of paying monthly, I’m left without a resolution to my symptoms, despite following a whole food diet, taking the recommended supplements, and avoiding foods flagged by lab tests and an elimination diet. While they advertise a root cause approach, when I asked what was behind the diagnoses I received, they were unable to provide an answer or offer any treatments that actually alleviated my symptoms. This was especially frustrating, as I expected a Functional Medicine practice to have a clear understanding of the underlying issues and a plan to address them. Overall, the high turnover, increased costs, reduced appointment times, and inconsistent care have led me to lose confidence in this practice. I’m disappointed and will be looking elsewhere for my healthcare needs.