IndacloudReviews of indacloud.co

The customer service follow-up email was a great surprise! I bought Skywalker OG and the quality, aroma & efects it were right on target. 8.5 out of 10

Fast, tasted great

I placed an order with this company and waited..I received e-mails about the order and I was happy I went with this company because they claimed I would be receiving bonus products for ordering during 4/20…but when my order came the bonuses were missing and when I inquired about them..they said I would get them with my next order…😞

Vape pen design is horrible! The last 3 I've purchased have been leaking right out of the package. Problem is the charge port is also on the bottom and makes it useless buyer beware! I contacted them and didn't hear a thing back. (Claimed they tried to contact me now after this review) Never did but that claim speaks volumes. Again buyer beware.

IndaCloud has not disappointed again!!! I LOVE the product & LOVE the impeccable customer service! I am talking them up in Virginia!! With my life situation, Blue Dream helps immensely. Thanks so much!

On their website there was supposed to be a 25% discount on all their products. It was supposed to be calculated at check out. After they got all my personal information they charged me the full amount. I try calling their supposedly award winning customer service team and nobody picked up. I try emailing them but no one replied back. There was supposed to be expedited shipping if you order over a certain amount. I ordered way over the required amount. Shipping was supposed to be two or three days. It's been over a week and I still haven't received my products. I received an email saying it was supposed to arrive yesterday but it didn't. Then this morning I received another email saying it would arrive between 9 AM - 1:00 PM. At 1:08 I received another email saying it was being returned to sender because of insufficient address. I don't know what that means so I try calling Indacloud again. Three times I called. No one picked up. They left a message informing people to contact them at their email for quick service. That's a lie. In total I left 9 emails, 7 phone calls. Nothing. Then a few days ago there was some charges which I didn't recognize. My bank issued a fraud alert. I immediately cancelled my card and had a new card sent to me. I have never been so disappointed or dissatisfied with any company ever. Do not order from this company. It's not worth the headache. I originally ordered because of the convenience of having it shipped to my door. I should have driven 10 minutes to my local dispensary. It would have been cheaper and less stressful. I repeat, do not order from this company.

I have been a customer for over a year, purchasing mostly vapes. Most are still in the junk drawer being clogged well before becoming empty. I am 78 and on social security and so I am always looking for for value, coupons,loyalty points etc. I. A game site this week I found in their ad a 30%off deal. While on their site I also noticed I had loyalty points to redeem. 88 dollars worth. I tried to place the order using the 30 off deal and it wouldn't go through. Then I tried to use my loyalty points, no way to do that Because it required a code. I emailed three times. I got one response. They said sorry that 30 off deal has expired! But we'll have more deals by 420. Saw the same ad again last night and there was no expiration date stated. Plus they still hadn't responded to my question about the loyalty points. Attention to customer service is everything. The product is pretty much the same all over, some companies just take better care of their customers.

Indacloud has good products but poor customer care. I placed an order. When I didn't receive THEY said it was lost in the mail and to file a claim with Protect+. I did but now we have to have Protect+ make a decision on the missing package. Outsourcing your customer service may be profitable but losing customers is not profitable. But they don't seem to get that.