I've been using IncogNET for a minute now, so I'll throw my 2 cents in here as well.
My experience with them for the past half a year since I first created account there, was very positive. They offer a large variety of services ranging from various hosting plans to vpn and they seem to constantly try to expand their catalogue, recently with them starting to provide domain registrar services and soon even a private mailboxes as well. They also accept multiple payment methods, most of which are geared toward privacy oriented customers, such as crypto.
They are a small private company, so expect that ticket response time will never compare against enterprise solutions, but where they do have an edge is that person who will respond to you will actually know what the heck they are talking about and not someone reading a script from 2 continents away. The responses I got from them were technical and transparent, so I never felt left in the dark about the state of things. Also, from my experience they were highly receptive to any custom inquiries I had.
Also because they don't outsource jobs, and are retaining a small team, they can ensure that people do who work there are aligned with the IncogNET's mission and quality of service standard, which is a tradeoff I'm more then willing to take.
And lastly, the person behind it has a long track record in the hosting community. In case you wonder about his technical skill or the integrity when it comes to privacy oriented stuff.
SK
Suman K.
Just a rubbish server is this 2024,
Just a rubbish server is this 2024,
their are reply for support ticket after 24h,
And i buy a domain but its not active even already 20h over. and they are also not response yet
Response from incognet.ioOct 27, 2024
Hello, I'm sorry for your poor experience. It is clearly stated when submitting a ticket to expect a wait time of up to 72 hours, and there are disclaimers on several pages that make it clear that domain name registration is not an instant, as it requires manual review and activation of pending orders. While typically completed in 12 hours or less, this process is documented as sometimes taking 24 hours. Patience is always appreciated for these non-urgent matters as we're a small business. To manage expectations, we publish this information in a very clear and easily visible way. Please have another look at our website and ticket submission process. I believe you'll see this information is there.
JA
Jaromir
Stay away if you don't want to lose your data
They suspended network access to my vps on 15 July, claiming that I've used up all the bandwidth for it(10Tb), I made a support ticket offering to pay for more bandwidth so I can get my data out of that vps and move to another provider, but still no response to my request today after 2 weeks of waiting and other support tickets and emails sent.
The worst part is on their site it said that it will be resumed automatically on 1st of August, so now it should work now, but actually it doesn't, worse than that, I can't even start it up anymore, so this all was just a plan to scam me out of the remaining months I've paid for the service and I won't be able to use it or get my data out of there. And that is not all, my site was using less than 1Gb of transfer per day, to reach 10Tb with their network speed in a few days as they showed in the graphs would be impossible actually, so they did it just on the graphs to get ride of my vps access, which wasn't even using that many resources.
Response from incognet.ioOct 27, 2024
Hi there Jaromir, we have requested more information so we can review your claim in more detail. Bandwidth accounting is done automatically and will display in your VPS control panel. When you reach your allocated bandwidth limit, it should automatically reset on your VPS renewal date (Ex: If VPS was created on July 5th, and the VPS used all it's bandwidth by July 28th, it should reset automatically on August 5th). Please let us know what your ticket ID was so we can review this further from our end.
JK
Julian K.
Support sucks and you don't get 'enough' access to your service
First, the ticket has been opened for over 3 days without a reply. And even when you buy the service and try to use it, there are TON of limitations compared to other VPS providers. And wanna know the worst part? When you buy using crypto you cant even get a refund, so you are stuck with a bad service that you cant get benefit from. Worst VPS and web hosting provider I have ever used.
KK
Kyle K.
They are worthless
They are worthless. They wouldn’t process my Credit or Debit Cards and they try to force you to sign up for PayPal or pay with Crypto. Then they send you multiple invoices saying you have late payments if you don’t agree to pay one of those ways. Don’t waste your time. Also, no way to talk to or contact a ACTUAL human. Why trust ANY business that doesn’t have human Customer Service? Just more online scammers…
UPDATE- I see they answered my review. I won’t change a thing. They are an online company with no telephone # who did NOT state UPFRONT that they ONLY accept PayPal or Crypto. I stated the facts of what happened to me. Unless you want to be forced to open a PayPal account or use Crypto, maybe use HostPapa…
Update 2- I guess I should have included a crying towel? I stated EXACTLY what happened to me. I guess they can’t handle the brutal truth? I had no problem with HostPapa…whom I now recommend. I never have to remember what I said before because I never lie….
Response from incognet.ioMar 16, 2024
Our website makes it clear that our accepted payment options are both PayPal and crypto. Those with PayPal accounts often pay by card as well. I'm sorry if you feel you were mislead by this, somehow.
In any case, you tried to register a domain name on 03/11/2024, but upon seeing that the payment options available to you weren't suitable for your purchase, you stopped the process. The system then behaves as it does for most other webhosting businesses utilizing the WHMCS billing/support system, as you'll find many providers utilize it: It sent you automated invoice reminders each morning as you had an open invoice in your account. You can cancel this yourself from the account you created and it'll cancel associated invoices with a pending service.
In any case, your first line of communication with us directly was yesterday, Friday 15th March at 12:40 as was rather abrasive for a first line of communication. Your ticket only said to us as shown: "I will not use Crypto or PayPal. I ONLY pay with a Credit Card or a Debit card! If you don't accept those please cancel my account and my order IMMEDIATELY! And stop sending me late notices or I will go online and leave one star reviews of your Company...."
We responded to you today (On a Saturday, for a billing / sales ticket) at 08:16AM and let you know we cancelled your order for you. Based on your inability to express yourself in a proper and professional manner we didn't feel like wasting time in trying to retain you as a customer. We let you know that you could have cancelled your order and let you know we went ahead and completed this for you.
You then respond with "Check out my one star review of your Company on Trust Pilot…. Your Company sucks." and then post this.
EDIT: Kyle, look at these pages:
1.) https://incognet.io/anonymous-domains
"Pay with Crypto or PayPal!" <-- Visible without scrolling. We do clearly say that we only accept PayPal or Crypto.
2.) https://incognet.io/about also shows our phone number.
It's clear that Kyle hasn't actually read our website and is making wild, baseless claims. Best of luck to any hosting or service provider who serves him next.
Heck, it's Sunday and we're responding to this in less than 20 minutes after he's updated his review.
CR
Craig
I love the transparency
I love the transparency, and the privacy benefits offered. IncogNET really shines and isn't a coward to political content either.
GB
Gama B.
Great
Great, Fast and secure your privacy !!!
MA
Marek
VPN und Webhostung super, Support gut
Ich habe dort ein VPN gebucht und bin sehr zufrieden. Es funktioniert super und schnell.
Kurzzeitig hatte ich zum Testen auch ein Webhosting Paket gebucht. Besonders gut fande ich, dass sie die Website auch in Tor und I2P Netzwerk zugaenglich gemacht haben.
Support antwortet schnell, ist nett und loest Probleme!
