worst service
cause service does not exists. they just have lost my money when I sent 2 transactions. support answer for a weeks. one day wireguard vpn just die, nobody answer me.
QP
Quinten P.
Services are fine - Slow Customer Support & DNS Issues
Services are fine, but bugs which should not even be a bug the first place.
Support takes long to answer once you have an issue.
Issue I am faced with is a "Error: PowerDNS API Request Error"
I am not able to go into my DNS settings on any site, and I bet that I need to wat 2 days before this gets fixed, which is REALLY annoying, and I wanted to give this review 1 star
What made me select 3/5, is that I love what they stand for, most companies screw you in terms of "Hosting" but these guys give a Sh*t.
BI
bill
Hosting is good and reliable, support isn’t.
Hosting is good and reliable, but God help you if you run into any issues and need to contact support. I still have an active support ticket for a simple account issue, opened over a month ago, that has received 0 replies. Now I had to open a new unrelated ticket about VPS issues, and I’m not confident I will get a reply in a timely manner. My VPS can’t run as a result of the issue, so I am not getting the services I paid for until it’s addressed.
DD
dd
The trap host.
The trap host.
Despite it truly not needing personal data and protecting free speech (as far as I can see), this host has other flaws that make it very much sub-optimal. Namely:
Their business model is based on creating more products without supporting the existing ones adequately. (Cannot provide links in Trustpilot)
Their portal is unusable, with moving at snail speed and logging you out every few minutes in addition
They basically ignore support tickets, even while saying they get to them in five days maximum. Weeks or months of waiting times are common
They don’t accept E-mail communication unlike literally every host out there
They call their services “self-managed”, meaning you can’t really expect them to fix any issues, even ones of their own making (for example, the recent prolonging of migrations by weeks, leaving servers unable to turn on)
The host is a trap because it seems really good at first glance, but it is an illusion. Looking any deeper beyond “wow has free speech and privacy! sign me up!” will reveal it easily. And you will inevitably learn the issues if you use them for long enough. Don’t make my mistake. Oh, I almost forgot. Domain transfer is unavailable for some reason, if you make the blunder of using them as a registrar. At least for me. And again, don’t expect them to answer your support tickets because you need divine intervention for that to happen.
1 stars because well, you can sign up anonymously and they don’t ban for offensive or unconventional content as far as I can see. But that is not enough to redeem them when so many hosts now do the same, without the other flaws.
AN
anonymous
Great NO-KYC web hosting and domains
Great NO-KYC web hosting and domains. Payable with XMR. Never had any issues with the servers.
Great customer support. So far they resolved my issues to my satisfaction and answered in a timely manner.
Response from incognet.ioApr 19, 2025
Thank you for your review. We are actively trying to make our support faster, and am glad you have been lucky to experience this. In the coming month or two we'll have onboarded additional help that will make great support more consistently available for all.
GE
Genki
Expired domain despite paying on time.
I've paid this company for my domain grass7.xyz two times.
The first time it was great, i've got my domain within a reasonable timeframe for 16.23 USD for 1 year, i went to renew it for the 2nd year (2025), which took 16.80 USD.
However after a few weeks i find out my domain has "Expired", and i am unable to do any actions with it.
I have contacted support via ticket, no response, it's been one week, yesterday i created another ticket.
Im beggining to believe this company is a scam that only does what you paid for 1st time to get reviews, and then proceed with their scam.
Response from incognet.ioApr 1, 2025
Hello, this review was published an hour after your ticket was already resolved and responded to. IncogNET turns 4 years old this month, so it's hard to consider it a 'scam', just because you experienced an inconvenient issue that was resolved.
Our response to your ticket is as follows:
"Thank you for your patience and I apologize for the delay and the inconvenience experienced. We will need to review more from our end what caused this, but I have gone ahead and pushed the renewal for your domain name manually.
We recently stopped offering the .XYZ domain, however I am not certain if this would impact renewals of existing .XYZ TLDs. We will review this further from our end to see what the issue was and how to prevent it from occurring again."
Regarding the pricing, every domain registrar has to increase prices on a relatively regular basis as registries, those who control the actual TLDs, increase theirs. XYZ is owned by Radix, they're the controlling company that oversees the XYZ domain extension no matter who you buy the domain name from. We process orders through InternetBS. If either of these two companies increase the price of XYZ, we are not in a position to absorb the difference or take a loss.
You'll find that companies like NameCheap, GoDaddy, Epik, Porkbun, etc all raise the prices of domains on a regular basis. Domain pricing is never a "forever" price. That's simply the unfortunate reality of the domain industry.
KK
Kaapo K.
The best price/privacy hosting existing
Good things: IncogNET is the cheapest of *most secure* VPS providers existing (not counting KYUN, same price, which while is also great, confounds me with their support of drawn and AI-generated child sexual abuse materials), with no logs, strict no-KYC policy, servers in coutries with neat jurisdiction (netherlands), XMR & Dash accepted as a payment methods, working WITHOUT JAVASCRIPT (!) and CDNs or 3rd party elements like external fonts, full disk encryption, working in Tor!
Bad thing: here was info about slow support answer, yet it turned out to be partially not their mistake (I've waited for an answer for a month pinging them every 4-6 days, and they wrote that «"Bumping" a ticket hoping it will be seen quicker actually had the opposite effect, and causes the ticket to be seen later than it would normally"»). Now, they've responded and compensated the problem I've had fully, so I have no reason not to change the review to 5 stars. I acually mean it.
Response from incognet.ioFeb 10, 2025
Hello,
We apologize for any inconvenience you may have experienced. Most of our services are self-supported and unmanaged, meaning we only provide support for service impacting needs that are on our end. We have requested more information via TrustPilot so that we may find your ticket and provide you assistance. We always strive to provide assistance to those who genuinely need it, so we apologize if your request was overlooked or categorized internally on our end as a non-critical request or something that wasn't service impacting. We'll be happy to review this for you in further detail, of course.
IncogNET
CO
cosmossofa
Worth the price .
I started using Incognet’s products last year. Their VPN service is excellent and very easy to use, meeting the daily needs of my family and me for work and life. So, I purchased their VPS product again. As an honest customer, I must say that Incognet is not the cheapest hosting provider on the market, but their VPS is very stable. Their backend panel features are also rich, giving me, a Linux beginner, a sense of security. Just like the design style of their company website, it is simple, stable, and meticulous in detail, making me feel the company’s pragmatic business philosophy. I am very willing to continue doing business with them in the long term. They do have good service, I never met any problem. One word for it all, quality!
