Lisa M.
Frauds and scammers don't let them get you
I never received my costume I purchased even though I paid extra for priority mail and now it's Halloween and my child has no costume even though I ordered almost two weeks ago. Will never purchase from this site again .I was also charged a second $30 charge on my account about a month later for nothing just a fraudulent charge and haven't been able to get anyone to answer the phone or email or even answer at all. When I did finally receive my costume it was horrible quality and already had a tear in it when I received it. The belt printed on the costume was around the legs instead of on waist and even though I sized up it was still too small . By far worst company I have ever delt with.
Response from Incendio Magic Wand (incendiomagicwand.com)Nov 25, 2025
Hello Lisa, We recommend placing orders in advance during High-demand seasons. According to our return policy https://incendiomagicwand.com/policies/refund-policy: High-Demand Seasons During high-demand seasons like Halloween and Christmas, shipping times may be affected. Once an order has been shipped, Incendio Magic Wand is not responsible for any delays caused by shipping carriers, customs, or other external factors beyond our control. Refunds or returns based on delivery date expectations, including during these periods, will not be accepted. This policy applies regardless of the order date or any implied delivery expectations. No refunds or returns will be issued based on delivery timing during these periods. We highly recommend placing your order early to avoid delays. Best regards