Incendio Magic Wand (incendiomagicwand.com)Reviews of incendiomagicwand.com

I only gave them a star because it was impossible to give a zero or negative. They lie about the product they send you and then they stick with reoccurring charges that you didn’t sign up for. Don’t buy from them.

Having received the wand it was faulty and didn't fire .. having emailed the company on opening the product a gift for Christmas with pictures of the product I received a link to show how to use it... but the wand is still faulty not working.. I asked for a replacement or refund but they have ignored my email... subsequently they have taken a month later and unauthorised payment from my card... I have now contacted my card company explaining the faulty goods and fraud on my card .. I suggest do not buy anything from this company which is sad as the wand was a present for my Grandson for Christmas..

!!!!! AVOID THIS COMPANY !!!!! They have just taken £22.38 out of my account today. I have not bought anything and their contact form doesnt allow you to send a message and their phone number is not in service. I have been on to my bank but,as the payment is pending, they have to wait till it comes off !!!!!! I did order extra paper but this was also not as described and didn't seem to be from themselves Certainly not UK as the address suggests. I waited ages for the extra paper as it came from China and it was absolute rubbish. The company is obviously all linked to different suppliers. Please avoid !!!!!!!!

La varita ha llegado defectuosa y no funciona. He contacto con soperte, enviándoles un email pero no me contestan ya que la quiero devolver y que me envíen una nueva y que funcione.

AVOID – Faulty products, unauthorised charges, zero accountability I had an extremely poor experience with this company. I was sent two wands, and neither of them worked. Both were faulty on arrival. On top of that, I was automatically enrolled into a subscription that I did NOT knowingly consent to, resulting in unauthorised monthly charges being taken from my account. This was not made clear at the point of purchase. Despite contacting them, they are now refusing to provide a refund for the two broken wands, this has been going on since November!!! and resolving the subscription issue has been unnecessarily difficult. This feels like a combination of misleading sales practices, poor product quality, and terrible customer service. If you value your money and your sanity, avoid this company entirely.

Der Zauberstab hat von Anfang an nicht richtig funktioniert. Der Glühdraht scheint nicht heiß genug zu werden, dadurch raucht es zwar, aber es entsteht fast nie eine Flamme. Nach ein paar Tagen funktionierte der Glühdraht gar nicht mehr. Reklamation war erfolglos. Laut Kundenservice biete man nur einige Tage Ersatz. Die in der EU vorgeschriebenen 2 Jahre werden nicht eingehalten. Daher absolut keine Option. Und viel zu teuer, das Ding gibt's baugleich woanders für einen Bruchteil des Geldes.

AVOID Clever advertising, or maybe I’m stupid! I was in a rush over Christmas and my son had this wand on his Christmas list. I bought without doing my normal level of due diligence. Not sure where this company is but it’s not in the UK. Wand doesn’t work and to add insult to injury they ‘automatically’ enrol you as a member which means they take $29.99 dollars from you each month. I think I have cancelled this now (which wasn’t easy). AVOID AT ALL COSTS!

Wands dont work like videos show, just puffs of smoke and used various sizes of the paper supplied. Very disappointed children and no refund offer. Then the following month a $29.99 unauthorised charge is made on my card, looking into it, they just set up reoccurring payments each month without authorisation or an agreement in place. Do not buy, poor quality, disappointed and end up getting ripped off if you dont block them straight after ordering before monthly payments just randomly charged without confirmation or approval.