ImprintReviews of imprint.co

Shell really made a HUGE mistake with Imprint. Been a customer for many years. Cannot get my husbands card. Asked twice, promised me twice and no card. Same old BS. I am going to have to get rid of Shell and go with another company. Frustrating! Disgusted. Poor decision on Shell!!!

Everything. Since Shell turned everything over to IMPRINT I have been unable to get our new cards. Repeated phone calls encounter AI which advises no Customer Service Representatives available. Have called 6 times since April and been promised cards are in the mail and I will have them within 7-10 business days... Phone calls have all been made in excess of 10 business days. Their AI system attempts to block all access to a customer service representative and an Onshore Representative is unheard of. 70 days later I still do not have our cards despite repeatedly being told they are "in the mail" and overnight delivery cannot be done. 4 times cards have theoretically been mailed and 4 times we have not received them.

I've had nothing but issues since Imprint. Hell, I've not even received the new card yet!! They supposedly have sent me TWO replacement cards of which I have gotten NOTHING. Paying the freaking bill was a colossal nightmare. I love She'll gas. But I am closing my account. The incompetence of Imprint is truly outstanding. They certainly excel and being unable to operate a legitimate enterprise. Shame on Shell Oil for their lack of proper due diligence

Let me preface this with, I have been a loyal Shell customer for the last 25 + years. Needless to say, if I could have left a zero, I would have. No customer service, no response online etc. I am closing my account and never ever setting foot in a shell station again. I do not know who was responsible for this, but they ruined a good business model.

I am appalled at the Imprint leadership team, why did they think they were ready to roll this out. What a disaster. I had auto pay on ky Shell card. Imprint staff told ne that I need to set that up with them. I did onlynro find out that they took my auto pay pmt twice. They did reverse one of them. I have 4 authorized users. I ordered cards online. Never got them, I talked to a customer rep, he cancelled my online order and he reordered them. That was 2.5 weeks ago, still no cards. This is the worst experience ever and Shell will feel it.

***UPDATE AT END*** I had my first telephone interaction with IMPRINT today June 11th (since chat wouldn't work). I've had a Shell Card for MANY, MANY YEARS! I won't get into everything, but I'll just say that giving them "1 Star" is the most generous thing I've done in a VERY, VERY LONG TIME. I'm not going to walk away from this bunch...I'm running! (and Shell too for taking a very long time customer and giving me to this processing place)**********I finally got a card in the mail today. It was sent out (supposedly) early May....I got it July 8! Then, it won't activate no matter how I try and I end up having to call in. This is the card from a couple months ago and they closed this account when they said they'd send another card. I've been waiting a month (so far) for the new card! What's the interest rate they're charging on these cards?????

If I could give them a zero I would. Never received cards, unable to reach a human. I have been a Shell card holder since 1999 - this new transfer to Imprint has been atrocious. Worst customer service ever. Shell has lost a customer.

No way to talk to a real person and the hold music sucks. They never answer the phone, and fighting with the AI is ...