ImprintReviews of imprint.co

I paid my total balance 10 days via my bank. I keep getting a message that my payment is due. My bank paid them and gave me the confirmation number. No human to help clear this up on the imprint end.

I have had the citi shell card for years with excellent customer service. Now you cant even talk to a human I have several drivers that work for me . Every time they go to fuel up the transaction is declined. There is plenty of avaliable credit . This is a terrible thing as a true shell customer. If has consumed atleast 8 hrs of wasted time that I have had to pay my guys to stand around and waite for me to come pay for the fuel. We usually use $2000.00 to $3500.00 a month in fuel . Hate to say it i will be canceling my card and going with Texaco or Mobil. Your services suck! Worthless . Never had these problems as i pay my bills to run my buisness. If I ran my buisness the way you run this I would have no customers!! I wish there was negative stars because even 1 star is to much positive feed back. Im out and know several others as well. Thanks for nothing. Do not get this card!!!

I can't verify the last 4 digits of a card I have not received by mail. I am unable to contact anyone in customer support. Why would Shell treat their customers this way? I believe it is because we, the customers, helped this corporation succeed, and in return, we are left without any support or contact.

🛑IMPRINT🛑NO (ZERO) CUSTOMER SERVICE🛑AI BOTS ONLY🛑NEVER RECEIVED NEW "SHELL" CREDIT CARD🛑ON (PHONE) HOLD FOR OVER 2+HOURS🛑ZERO SUPPORT🛑I'M CLOSING MY SHELL ACCOUNT DUE TO (IMPRINT SNAFU) AND (IMPRINT FUBAR)🛑

Imprint is horrendous. I had a Shell card for over 30 years with no problem. I made a $135 payment before the transfer which wasn’t credited, somehow an extra $100 was added to a zero balance and customer service is non existent. Waited an hour twice and got disconnected. Made complaints to two state agencies. I think I will close this account and maybe that’s what they want.

Impossible to talk to an actual person and the website is confusing as hell. The worst is 0 stars possible?

Absolutely the worst experience I have had with a credit card. I used it one time and will not use it again. Impossible to reach customer service or a human. Website is down, can't access anything. Do not use this card!

Completely ridiculous. My shell card was transferred to Imprint and it's been a nightmare to get a card. I see other reviews that outline the same issue I have. Have never received a physical card but when I try to access information online the site tells me I need to activate using information on the card. The only thing I can connect with is virtual assistants that aren't helping at all. 20 years of loyalty to Shell is not considered closed.