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Impressions Vanity (impressionsvanity.com) has 84 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
84 approved reviews, newest moderated first
Zaineb M.
They do not respond to emails or answer calls. I was sent the incorrect vanity, they claim I ordered the wrong one. I asked for an exchange for the correct one if that was the case, they said they would get back to me and no one has. The 30 days to return an item are almost over too.
Rosie L.
I wish I could give this company 0 stars, they are a scam, my mirror doesn’t work properly. The light bulbs don’t work in certain areas, they don’t answer emails or dms, also my table has been yet to ship it has been weeks and I cannot track my order…like… also I ordered certain light bulbs and they gave me the opposite bro I’m sooo mad.
Audra L.
I purchased an almost $2000 slaystation for my daughter for Christmas. I received it. It was not that easy to put together but we managed the mirror came broken although it was difficult to contact the company as soon as I did they replaced it. No questions asked I did have insurance, but went beyond the 48 hours they required to file! Still with no questions asked they replaced the mirror sent it immediately with plenty of time for Christmas! Again, customer service is not easy to get a hold of because of short staffing, but I would highly recommend this vanity and Company! I will now buy one for myself it’s gorgeous! Thank you impressions for standing behind your products!
Bailey M.
DO NOT BUY FROM THIS COMPANY!!! SAVE YOUR MONEY! I need 3 pieces to complete a drawer from defective parts they sent me, one of the lightbulbs was dented and this is the cheapest quality product I have ever seen. I spent over $2000 with this company and Robielyn Somoza has done nothing but blow me off with filibuster and now just ignores me. I have been trying to get these pieces for OVER A MONTH and she refuses to contact me back. The phone number she has listed is the same as the one on the website and it does not work. This company is a complete joke. Get better quality things from elsewhere and save money.
Gabrielle
This is the worst quality vanity I’ve ever seen. I ordered a glass vanity for almost 2k 3 months ago and the glass is cracking all over and the wood is NOT real wood. All the drawers are made of partical board. DO NOT BUY FROM THIS COMPANY ITS A SCAM!!!!!
Destiny R.
Great customer service!! I called yesterday asking if there was any way they could expedite the order I just placed and my order is now on its way!! I'm soo excited and recommend if you have questions just to call and speak to them. The lady was so kind and did exactly what she said she would do. Happy happy customer
KT
Alicia Diaz is very nice and she gives a very good customer service!!!
Mary N.
Very very bad customer service, i paid over $1500 for a mirror pluse shipping and they claimed they called me to ship and they never did.. This is a big scam company be careful from buying anything from that website especially expensive ones. Alert this online company is a scam