Impressions VanityReviews of impressionsvanity.com

THEY HAVE THE WORST CUSTOMER SERVICE EVER ! THEY DONT HAVE A VALID PHONE NUMBER AND THE EMAIL ADDRESS THEY PROVIDE THEY DO NOT ANSWER BACK I PURCHASED AN ITEM ON THE FOURTH OF THIS MONTH AND I HAVE HEARD NOTHING FROM THEM SINCE ALSO THEY HAVENT EVEN UPDATED MY TRACKING INFO .. BUYERS BEWARE

Worst customer service! I have emailed them multiple time and they do not reply back. I’ve called as well and asked for a supervisor and twice they said one will call me and never did.

I recently moved. In my move the moving company damaged the top half of my vanity. Between myself and the moving companies claim adjuster they keep telling us different things in regards to replacing the unit. First they told the claims adjuster from the moving company that I could repurchase it for the original price. That turned out to be a lie. I sent them a message through their ticket portal trying to place the order and no one responded for a week. They only responded after I complained on social media. When i finally was able to correspond with someone, I asked if I could simply purchase the top half that was damaged and not the whole entire vanity. They said no, that I would have to purchase the entire vanity. Why??? The vanity literally comes in a million pieces. You have to put every single drawer together. The top of the vanity and the vanity drawers are sold as a “bundle” not a “unit”, so why would i not be able to purchase it separate. I will never purchase from them again. It’s not even about the money. You’re basically telling customers if any part of a vanity that is sold as a “bundle” is damaged they have to repurchase and rebuild an entire unit vs purchasing the damaged piece and rebuilding it. There is no way I would ever rebuild and or pay someone to rebuild that entire unit again.

I just had to come here and review this company. I cannot believe the number of bad reviews on here. Honestly, they scared me, as I read them all after ordering from Impressions Vanity. I bought a tall mirror with lights on sale between 30-40% off. I paid something like $450 for the mirror. It’s really nice. It was packaged beautifully, but did come with one small hairline like crack on the side where the light dimming switch is. There is a small crack from one side of the switch to the other side. It came with foam padding taped around the entire mirror with lightbulbs plus one extra and hardware to hang the mirror. The mirror comes with a sturdy plug and outlets in the side for hair tools like a hair dryer or curling iron. I love this mirror so much, it’s so beautiful and is totally worth the money paid for it. I probably wouldn’t pay full price but maybe that’s just me. It came with Fed Ex Ground shipping. It took about 7 business days to be shipped out, their customer service was timely and fantastic as I asked when it would be shipped after reading the reviews. It took a few days to get here after being shipped, so in all maybe took around two weeks even after a holiday weekend. The only thing that was hard was how heavy it was to move the mirror alone inside my house in the box. My brother carried it up the stairs to my room for me because it’s pretty tall and heavy. I’d assume that the small crack came from the Fed Ex truck because even though the packaging is labeled with fragile and to handle with care, the delivery guy seemed much less concerned then my brother and I did about it. In no way do I think that reflects their packaging or their company. Maybe they could do extra foam around the light switch, I don’t know. I have wanted stuff from this company for so long, and now that I have trust in their company and products I will mostly likely buy my vanity from here. Vanities are so hard to find in good quality online, but there are so many everywhere.

"I have mixed feelings about my experience with Impression Vanity. I purchased a piece of furniture that arrived damaged, and although I tried to notify them, they informed me that they only had a 48-hour window to report any damage. This policy left me dissatisfied, as I did not have time "Enough to fully evaluate the product. It would be great if they considered being more flexible in this regard to provide better customer service. Additionally, the quality of packaging could be improved to prevent future damage in shipments."

Received the Royale petit LED mirror as a gift and it has stopped charging 30 days later. I contacted the manufacturer and was told that since the mirror was purchased through a third party vendor (ie: Amazon), "their warranty no longer applies." Good to know that a manufacturer won't honor their own warranty on a brand new product. BEWARE!

They deserve 0 stars for playing with my time and having no real customer service . I purchased an item over a month ago. Was sent the incorrect item when I reached out regarding my package they said they were not able to send me what I purchased until I sent back the incorrect item they sent. After the item was returned a week after it was delivered I had to wait for “sales specialist” Silvia Martinez” to return to her office for her to send out the correct item which she stated she made sure it was correct the double checked. finally another week later I receive the package only to have the wrong item sent once again 😂 this company is a joke terrible customer service. This is a very unpleasant experience. Please save your self the trouble , money and time

I am going through the same thing as other people! The packages were too heavy to lift to my apartment building so I had to wait on help for transporting it. They never include in the order email “YOU HAVE 48 HOURS TO CHECK THE PRODUCT IN ORDER TO RECEIVE A REPLACEMENT OR REFUND!” The help came within 3 weeks of the delivery and I assumed within 30 days, they would help me out. The mirror was smashed to pieces and they are saying you had 48 hours to look at it!!! First of all, the delivery was late by almost a week, And second of all I wasn’t even home during the first 48 hours when it did finally arrive because I went away! This company is a complete gyp. They know what they are doing. Shame on me for trusting a company thinking they would do the right thing. I am now out 570$ plus the taxes just for the mirror itself that I waited for the right time to buy because it was always sold out. I am so disappointed and sick to my stomach. Even the people I have seen who looked at it within the first 48 hours have said it took 25 emails to finally get an answer and a replacement. I will continue to post my truthful review everywhere to warn people this is a terrible, unethical, and useless company to go with. I already had a hard time taking the risk that if I was unhappy with it, I would have to return it to California, and now I am completely out of my money. I’m contacting the better business bureau about this issue! NEVER AGAIN.