Impressions VanityReviews of impressionsvanity.com

I’ve bought multiple items (hello kitty mirrors) from the compact , to the desk mirror and the mini desk mirror and they’ve all been a deceptional . I was excited to have purchased and use them just for them to not work . 1/3 the mini hello kitty led desk mirror was completely useless , came broken out the pack NEVER WORKED . 2/3 my compact mirror didn’t even last six months with fresh batteries abd all bought new ones twice to ensure it was them but NO the mirror light just doesn’t work, The same thing again. Their mirrors are so pretty be so badly made . Their lights unfortunately suck and it’s all a rip off , products messed up and broken.

Ordered 2K worth of merchandise. One item was broken. Emailed multiple times and still waiting for a response. Phone number does not work. Packaging needs to improve as well as customer service. Next step, BBB and FTC, then court if needed.

I placed an order since December 6th, I know it took a while to send it because they sent it yesterday. I'm sure they had many orders with which they were a little saturated. But I don't understand why there are a lot of bad comments about this company. I have been a customer of this company for more than two years. I have bought thousands of floor tiles for my room from them and they have never looked bad. They have even sent me replacement parts for defective products. Without charging me extra, they gave me products as gifts and resent a new one just because the previous one came with a small defect. This company does not skimp when it comes to making its customers happy and they have made me a loyal customer of theirs. I recommend it 100%

Didn’t give them a 1 because the lady speaking to me was plenty nice about the whole thing. I just don’t know if I’d trust ordering from here again, which is a bummer because I really loved this mirror my friend had, wanted one for myself. 11/5/23 I ordered 11/10 item shipped and received an email from from the person I ended up talking to stating the item was in it’s way. 11/27 I contact them because the shipping hadn’t changed and it’d been a long time and I got a survey email asking how the product is. 11/28 she tells me the item didn’t exist in store and I bought something they didn’t have. It was a technical error, fine. Okay. Was told I could get store credit or a refund. I chose refund 12/15 still no refund 12/19 she emailed about looking into my no refund 12/26 refund actually started 12/27 finally received a refund. I don’t really know much about this business, maybe it’s a one man operation. I doubt it, but even if it is a micro business, taking over a month to receive a refund that was a whole 25.00 is a little much. Also how do you create a packing label and not realize it doesn’t have a box to go on? Why would it sit there with no one noticing. It all felt fishy, but the lady was very nice and I still got my refund a month and a half later 🤷🏼‍♀️ I wrote this for a buyer beware. What if I’d forgotten to reach back out, I just never would’ve received my item or my money. The whole thing felt suspicious. That’s all.

Just like everyone else I am sorely disappointed with the outcome of my purchase. I bought several cases for Christmas gifts on 12/06. I even paid extra to have it shipped faster. It’s now 01/09 still no product. I tried calling and the number is out of order. They need shut down asap. I contacted the credit card I purchased to get my money back and dispute it on my behalf. Fingers crossed I didn’t get ripped off. It’s a shame all the products seem so nice and of high quality. I had to tell my daughters I didn’t get their gifts on time. Pretty crappy thing to do to people.

I REALLY wanted to like Impressions… I REALLY didn’t want to become one of the many frustrated customers hopping onto various review sites spitting pure vitriol about the many issues they had dealing with this company. And while I will have to raise my hand and count myself among the frustrated, I did not want to write an obviously irate review but simply wanted to calmly explain my experience. I placed an order on November 20th, 2023 for a SlayStation vanity, small LED mirror, and SlayCase. I heard nothing from them regarding my order into December (12/05/2023), and became concerned as their website does indicate 5 - 7 business days processing for large orders and I had expected either an update or a shipping notification by that time. So I emailed customer service that same day to see if they could tell me what was going on. Especially since I was leaving the country for Christmas starting 12/20 and I wanted to be sure I’d be here for the order. I was ignored for two days, and then finally received this unhelpful reply from Samantha Solano,:” Hello, Thank you for contacting our customer support team here at Impressions Vanity. We sincerely apologize for any inconvenience this may have caused you regarding order IVOUS We know you are so excited to receive your items and we appreciate your patience. We can assure you that your order will ship out as soon as soon as possible! Once your order is shipped we will email the tracking number to the email address listed on your order.IVOUS-570654-XXXX”. This of course told me nothing, and I asked her about it again, pressing for more details… she never replied. Luckily a label was made on 12/9, however FedEx did not start moving the package until 12/11 stating “barcode label unreadable and replaced” for every parcel in my order. *sigh* Fast forward now to 12/13, I have most of my order excluding the small mirror which I still have no idea when to expect it. As for the vanity itself, the instructions make Ikea instructions look crystal clear. There are misspellings galore (holes is now “hloes”), and sentences that make no sense (“the plastic pivot towards to the backside of the cabinet before the fixing the screws”), and diagrams that seemingly contradict themselves. It is literally a migraine and a half's worth of frustration just trying to assemble the drawers. I have seen clearer instructions attached to Walmart furniture if I am being honest. As for the quality, it's on par with Walmart in my opinion. It will hold together, but it isn't the sturdiest thing you’re ever going to see. Overall, is the vanity the WORST thing I have ever bought? No. Do I think it's worth the price? Not really. Especially when you factor in the shipping frustrations. I am glad I ordered my large wall mirror from Amazon and not Impressions as I am sure I’d still be waiting for it and frankly Amazon was a lot cheaper.

They won’t allow you to leave a negative review on their website!!!! If there was an option for zero stars that’s what I would give. Worst experience I have ever encountered online. You cannot get a straight forward answer from any of them if you can get ahold of them. They will have to contact me and prove to me differently before I change my review.

Terrible don’t buy nothing!!!